Customer Experience Agent

Job not on LinkedIn

🕒 April 7

🗽 New York – Remote

🗽 New York – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Paraco

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1968

At Paraco, our driving force is a commitment to delivering sustainable energy solutions to every homeowner and business we proudly serve. As the preferred propane provider in the Northeast, we are fueled by innovation, reliability, and a dedication to customer satisfaction.

📋 Description

• Handling heavy incoming calls pleasantly and understandingly focused on achieving customer satisfaction • Using effective listening skills to address and resolve customer issues • Addressing customer concerns in a calm and professional manner while ensuring their requests/questions are handled appropriately and in a timely fashion • Analyze incoming calls, offer proactive solutions based on the information provided, and follow up when necessary • Working in a team-based environment and engaging proactively with both clients and employees throughout the organization • Call Center Metrics used • Scheduled workdays may include weekend hours • Overtime may be offered depending on call volume

🎯 Requirements

• High school diploma or general education (GED) • 1+ years of heavy inbound call volume customer service or call center experience • Ability to communicate clearly and professionally • Maintain a strong work ethic and desire to excel • Punctuality and dependability are a must • Capable of understanding documents such as instructional and procedural manuals • Basic computer systems: Microsoft Office, 10-key calculators, and data entry skills • Bilingual speaking proficiency is a plus but not required

🏖️ Benefits

• medical • Rx • Vision • Dental • 401(k) plan with company match • generous paid time off • company holidays • tuition reimbursement • uniform allocation • propane discounts • opportunities for career advancement • performance incentives, commissions, voluntary time off, team events, and professional development opportunities