Support Representative

Job not on LinkedIn

🕒 April 1

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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boomtime

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

💰 $3M Series B on 2017-04

B2B • Marketing • SaaS

boomtime is a full-service digital marketing agency based in Albuquerque, New Mexico. It specializes in providing a comprehensive range of digital marketing services for small businesses, ensuring high return on investment (ROI) through the use of well-crafted digital tools. The company offers customized marketing strategies to suit the unique needs of each client, focusing on areas such as email lead generation and LinkedIn networking for sales growth. With a commitment to delivering effective marketing solutions, boomtime collaborates closely with clients to optimize their marketing performance and online presence.

📋 Description

• Assist customers with incoming requests via phone or email • Act as a technical resource for customers using our products and services • Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed reporting, and documentation • A passion for solving customers’ problems

🎯 Requirements

• Strong attention to detail, ability to learn quickly, self-motivated and deadline-driven • At least 2 years working in a marketing-driven position in a client or agency environment • Knowledge of social media as used for business marketing (specifically LinkedIn, Facebook a plus) • Understanding of and familiarity with digital marketing concepts, tactics, and tools • Basic knowledge of HTML / HTML5, JavaScript, DNS, Google analytics • Basic knowledge of email system integration for web services • Familiar with Windows OS functionality • Knowledge of websites driven by content management systems (CMS, specifically WordPress, CSS knowledge preferred) • Knowledge of Google performance and keyword search, [AdWords and FB/IG Ads *(preferred but can be taught)], Google Analytics, G Suite, campaigns, and monthly reporting • Google Certification is desired but not a requirement

🏖️ Benefits

• Great remote working environment! • Opportunities for career growth & advancement • Comprehensive benefits package • Medical insurance • Dental insurance • Vision insurance • 401K • Life insurance • Paid time off (PTO)