Account Manager

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Anatta

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🛍️ eCommerce

☁️ SaaS

🏢 Enterprise

eCommerce • SaaS • Enterprise

Anatta is a premier, enterprise-accredited Shopify agency that partners with leading merchants to scale their direct-to-consumer (DTC) eCommerce businesses. With over a decade of expertise in Shopify, Anatta offers transformative growth solutions through precision-engineered design, technology, and consulting. The company challenges the traditional agency model by providing bespoke strategies and a dedicated team of eCommerce specialists to adapt to the rapid changes in the DTC market. Anatta positions itself as a genuine extension of client teams, focusing on long-term goals and empowering brands to navigate eCommerce challenges effectively.

📋 Description

• Serve as the primary point of contact for a portfolio of mid-market and enterprise accounts • Build deep trust with client stakeholders • Lead regular check-ins, Quarterly Business Reviews (QBRs), and executive steering committee calls • Act as the voice of the client inside the agency • Drive account growth by identifying upsell and cross-sell opportunities organically • Manage account P&L and financial forecasting • Partner with sales leadership on strategic account planning • Present new service opportunities and strategic recommendations to clients • Maintain close visibility into project health across all active engagements • Partner with internal delivery teams to resource accounts appropriately • Identify and proactively solve scope creep, stakeholder misalignment, and delivery risk • Develop a thorough understanding of each client's business model and strategic goals • Translate between technical and business contexts

🎯 Requirements

• 5–8+ years of experience in Account Management, Customer Success, Client Services, or related roles • Demonstrated experience managing client relationships with annual value of $1M+ • Prior experience in an agency, consulting, or professional services environment • Proven commercial instinct: experience managing P&L, forecasting, and driving account expansion through upsell and cross-sell • Strong operational mindset: ability to manage multiple concurrent engagements • Experience leading QBRs, executive presentations, and strategic client conversations • Excellent written and verbal communication skills • Comfortable working independently in a remote environment while maintaining high accountability and responsiveness.

🏖️ Benefits

• Remote first organization • Full medical, dental, vision, disability, and company paid life insurance • Employer 401(k) contributions • Employee assistance program • Start accrual with 20 days of PTO annually + holidays • Annual winter break: We close the week between Christmas and New Year's so everyone can truly disconnect and recharge • Paid parental leave • Company events, happy hours, and retreats • Budget for continuing education