Customer Support Specialist, Spanish

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🕒 February 25

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Ancient Remedies

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

🛍️ eCommerce

Media • eCommerce

Ancient Remedies is a book publisher that focuses on producing high-quality, best-selling books and using strong marketing techniques to maximize their reach. The provided site text emphasizes crafting "best-in-class" books, a commitment to creating best-sellers, an average 4. 7-star catalog rating, and claims of over 100,000 books sold in more than 100 countries. The company highlights marketing and distribution to ensure global readership.

📋 Description

• Respond to customer questions primarily in Spanish (email/support platform). • Help with order status, shipping timelines, address changes, and delivery issues. • Handle returns and refunds following internal policies. • Provide basic product guidance about what the book is and how to use it. • Escalate complex cases (chargebacks, damaged packages, suspected fraud, high-risk complaints) to the right owner. • Create and maintain Spanish macros (templates) and contribute to a lightweight FAQ. • Capture recurring customer questions and language, and feed it back to the Spanish team (so we improve landing pages and clarity).

🎯 Requirements

• Native or near-native Spanish writing and speaking. • Strong written English (enough to understand internal notes/policies and coordinate with a global team). • 1+ years in customer support for e-commerce/DTC (email support preferred). • Calm, empathetic communication style. • Detail-oriented and comfortable following processes.