Account Manager

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Ancora Education

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📚 Education

⚕️ Healthcare Insurance

Education • Healthcare Insurance • Professional Development

Ancora Education is an industry leader in providing career-focused education and vocational training programs. With a network of institutions across 22 campus locations and a range of online offerings, Ancora Education empowers individuals through skill development in various fields, including allied health, information technology, professional trades, and business studies. Their mission is to inspire and support adult learners and workforce partners through flexible learning solutions that meet current market demands.

📋 Description

• Provide quality customer service and information to corporate and community college client employees/students • Conduct outbound telephone calls to employees inquiring about Ancora Training programs • Answer inbound calls to employee questions • Facilitate enrollments and ensure admissions requirements are met • Communicate routinely with students throughout their enrollment and registration process • Process high-volume of outbound and inbound calls • Share industry-related information with prospective students • Follow-up with new students ensuring positive transitions • Use internal management software to track student disposition • Attend department meetings and training sessions • Ensure timely and accurate completion of paperwork

🎯 Requirements

• High school diploma (GED acceptable) • 1 year of customer service/admissions or related experience • Strong written, oral, and interpersonal communication skills • Strong presentation skills • Ability to deliver consistent levels of energy and enthusiasm • Proactive problem-solving skills • Ability to handle frequent interruptions and work independently • Competent in priority setting • Strong computer software skills including Microsoft Word and Excel, in addition to industry-related software applications • Associate’s degree in a related area (preferred) • Experience with CampusVue and/or Velocify software (preferred)