Student Services Advisor

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $24 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ancora Education

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Ancora Education is an industry leader in providing career-focused education and vocational training programs. With a network of institutions across 22 campus locations and a range of online offerings, Ancora Education empowers individuals through skill development in various fields, including allied health, information technology, professional trades, and business studies. Their mission is to inspire and support adult learners and workforce partners through flexible learning solutions that meet current market demands.

📋 Description

• Maintain the primary relationship between students and the school as the single point of contact until successful completion of the academic program • Act as liaison between students and the school regarding academic success, progression, retention and post-graduation planning • Advise students on skills for success in online and virtual learning • Provide accurate information on school policies, procedures and best practices • Coordinate resources and advise based on individual academic and personal/social needs • Proactively communicate with students experiencing academic or attendance problems and support corrective action • Monitor student engagement, retention, academic progress, satisfaction and graduation outcomes • Ensure student service activities comply with department and organizational policies and procedures • Create academic planning activities supporting timely program completion and graduation • Contact students through written and verbal communications regarding academic status, program progress and on-time graduation • Provide graduation candidacy information to campus personnel and audit student schedules for graduation candidacy • Lead student retention efforts through student data analysis and high-touch outreach • Contribute to company best practices for proactive student engagement • Advise students with Financial Aid regarding enrollment-status changes, financial options and obligations • Develop and maintain remediation plans related to satisfactory academic progress • Direct retention activities for newly-enrolled, continuing and re-entry cohorts through daily activities and attendance-tracking analysis

🎯 Requirements

• Bachelor's degree from an accredited college or university, preferred in a related field such as Education, Sociology, Psychology or Social Work • Demonstrates knowledge of current instructional and assessment models, methodologies and software • Analyzes problems, identifies alternative solutions, projects consequences of proposed actions, recommends best options and implements approved solution(s) in support of corporate goals • Works independently in the absence of supervision • Uses initiative and independent judgment within established guidelines • Communicates clearly and concisely, both orally and in writing • Establishes and maintains effective working relationships with all clients contacted in the course of work • Working knowledge of common office software, including word processing, spreadsheets, and email • Working knowledge of education software, including LMS, CRM and CampusVue strongly preferred • Business letter writing and report preparation • English usage, spelling, grammar and punctuation • Previous experience in online/virtual learning as a student teacher or academic advisor • 2+ years of experience in online/virtual customer service, academic advising, student services and/or high-risk account management • Ability to meet the stated physical demands, including occasional lifting and/or moving up to 25 pounds • Prolonged periods sitting at a desk and working on a computer