Clinical Integration Specialist

🔥 12 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Angel Aligner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

🏭 Manufacturing

☁️ SaaS

Healthcare • Manufacturing • SaaS

Angel Aligner is a medical device and digital orthodontics company that develops clear aligner systems and complementary digital treatment tools for orthodontists. With over 23 years of experience and more than 2 million smiles treated worldwide, Angel offers a portfolio of aligner products (Angel Aligner Select, Pro, KiD, Retainer), clinical solutions (e. g. , A6 mandibular advancement, A7 premolar extraction, A8 molar distalization), and patented smart features (angelButton™, angelAttach™, angelHook™). The company also provides the iOrtho software platform for intelligent digital treatment planning and case monitoring, plus education, webinars, and resources to support clinicians.

📋 Description

• Partner with the sales team to support customers throughout the onboarding experience • Work closely with sales and customer service to deliver customer support and timely training • Design, develop, and deliver customized technical support and product training through videos, presentations, written guides, and protocols • Diagnose and resolve product and clinical challenges for customers • Troubleshoot orthodontic practice IT issues involving firewalls, I/O scanner integration, Windows applications, and network performance • Build long-term trusting customer relationships • Serve as a subject matter expert for internal teams regarding physical products and software • Share integration success metrics and process improvement ideas • Develop feedback loops to communicate customer feedback to product development, sales, support, marketing, and cross-functional teams

🎯 Requirements

• Deep understanding of orthodontic practice operations and team dynamics • In-depth knowledge or experience of orthodontic mechanics via aligner therapy • Working knowledge of adult learning theory • Excellent verbal and written communication skills • Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs • Exceptional virtual presentation skills • Strong analytical and creative problem-solving skills • Excellent time management skills with a proven ability to meet deadlines • Flexible and adaptable; able to handle change, shift priorities, and adapt to rapid progress • Excellent interpersonal and customer service skills • Excellent organizational skills with attention to detail • BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field • Minimum of 3 years' work experience with an orthodontic manufacturer or orthodontic practice • Must be authorized to work in the United States • Sponsorship for employment visa status may be required to be disclosed

🏖️ Benefits

• Remote-based role • Up to 10% travel may be required to attend key industry and corporate events