Customer Support Specialist

Job not on LinkedIn

🔥 57 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Angel Aligner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

🏭 Manufacturing

☁️ SaaS

Healthcare • Manufacturing • SaaS

Angel Aligner is a medical device and digital orthodontics company that develops clear aligner systems and complementary digital treatment tools for orthodontists. With over 23 years of experience and more than 2 million smiles treated worldwide, Angel offers a portfolio of aligner products (Angel Aligner Select, Pro, KiD, Retainer), clinical solutions (e. g. , A6 mandibular advancement, A7 premolar extraction, A8 molar distalization), and patented smart features (angelButton™, angelAttach™, angelHook™). The company also provides the iOrtho software platform for intelligent digital treatment planning and case monitoring, plus education, webinars, and resources to support clinicians.

📋 Description

• Assist Area Sales Managers to provide timely solutions to customer inquiries. • Serve as the day-to-day contact via phone, email, and chat for assigned accounts to handle complex issues or to provide additional expertise when needed. • Partner with our Implementation Specialists to review the customer journey, share feedback, problem-solve, and provide assistance to improve the overall customer experience. • Verify accuracy of pricing and promotions from order entry to invoice. • Facilitate interaction and workflow among team members and multiple departments to ensure timely deliverables. • Follow up with customers to ensure their technical issues are resolved. • Manage quality control of products delivered.

🎯 Requirements

• Excellent interpersonal, listening and customer service skills • Excellent verbal and written communication skills • Fluent in verbal, written and professional English, bilingual language is a plus • Ability to juggle multiple account management projects at one time, while maintaining sharp attention to detail • Advanced computer skills, including Microsoft Office and Excel • Strong analytical, process-oriented, and creative problem-solving skills • Ability to learn and engage with new technologies • Bachelor’s degree or equivalent experience required • Minimum of 3 years of experience in communications, marketing, sales, account management, or customer success required • Dental or orthodontic experience is a plus • Experience with CRM software and project management tools

🏖️ Benefits

• This is a remote-based role, however, up to 10% travel may be required to attend key industry and corporate events.