Solution Delivery Manager

Job not on LinkedIn

🕒 May 13

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Anomaly

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $13.1M Venture Round - Anomaly on 2024-11

Healthcare Insurance • Artificial Intelligence • SaaS

Anomaly is healthcare’s first AI-powered payer management company that provides an AI engine, Smart Response, to decode payer logic, detect payment patterns, and embed payment intelligence into revenue cycle workflows. The platform analyzes hundreds of millions of encounters to predict denials, surface payer-specific behaviors, assist claims correction, and inform contract negotiations so providers and health systems can reduce revenue loss and streamline payments.

📋 Description

• Coordinate closely with our Product and Engineering teams to ensure a seamless customer onboarding experience • Prepare and deliver customer-facing onboarding materials (e.g., implementation roadmap), manage the implementation process, and escalate issues as needed • Coordinate internal work effort and driving accountability across functional areas to produce client deliverables and reach key delivery milestones • Convey solution value through reporting, data analysis, and client presentations • Define key performance metrics and establish performance benchmarks • Identify opportunities to optimize solution performance in the customer environment (e.g., workflow best practices, presenting key insights) • Develop close working relationships with key client stakeholders

🎯 Requirements

• 5-8 years of relevant experience in customer success, project management, or solution delivery in enterprise healthcare technology and/or consulting • Knowledge of revenue cycle management, billing workflows, and/or managed care • Proven track record of managing enterprise onboarding and implementation for healthcare clients • Excellent communication and project management skills • Skilled at building and maintaining client stakeholder relationships • Strong cross-functional collaborator, with experience working across technical and non-technical teams • Comfortable operating in ambiguity and supporting multiple client engagements simultaneously • Willingness to travel for company off-sites, minimum 2x per year, as well as on-site to client meetings as needed

🏖️ Benefits

• Health insurance • Professional development