Customer Care Specialist, Overnight

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Anserve, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Anserve, Inc. is a leading provider of 24/7 live call answering services, offering a suite of solutions including emergency answering, multilingual and bilingual services, appointment scheduling, and industry-specific answering services for a wide range of sectors such as medical, utilities, and property management. Founded in 1969 and recognized as a top company in the call center industry, Anserve emphasizes personalized, human interaction through its team of North America-based agents. The company prioritizes secure, HIPAA-compliant messaging and offers robust technological infrastructure to ensure near-perfect uptime. Anserve's services are tailored to enhance customer engagement and satisfaction by ensuring no calls are missed, turning potential caller frustrations into positive experiences. With a strong focus on quality assurance, Anserve serves diverse industries and helps businesses manage communications effectively around the clock.

📋 Description

• Answering Calls: Must communicate clearly and precisely, ensuring that clients fully understand the information provided • Full Understanding of Pinnacle / Amtelco Platform: Utilize our platform effectively to manage incoming calls, and ensure accurate and efficient handling of all inquiries • Provide Support: Offer comprehensive support to callers by understanding their needs, answering their questions, and providing accurate information • Appropriate Direction of Inquiries: Direct callers’ questions and complaints to the appropriate department or individual, ensuring swift resolution and overall customer satisfaction • Appointment Setting: Ensure full understanding of all customer accounts prior to taking calls; raise concerns before the calls go live • Schedule consultations between callers and clients, ensuring that the appointment is set with the appropriate person, for the reason indicated, and for the appropriate amount of time • Maintain proper procedures for every account, ensuring timely and accurate dispatching appointment booking • Able to constantly deliver great customer experience while efficiently processing all appointments

🎯 Requirements

• High School Diploma or GED Required • Proven work experience as an Appointment Setter, Call Center, or similar role • Excellent communication skills including active listening • Service-oriented and able to discern the caller’s reasons • Proficient with Amtelco platform, and/or able to learn efficiently • Optimistic and creative in “getting the job done” when times are difficult • Demonstrated ability to work effectively in a remote environment with high dependability • Familiarity with contact center software and Microsoft Office suite is a plus • Bilingual preferred

🏖️ Benefits

• 401k with up to 4% Employer match • Health Premium covered generously • Dental, Vision, Accident, Critical Illness • Generous PTO package • Tuition Reimbursement • Referral Bonus • Professional Training Environment • Work with an Award-Winning Team • Flexible Working Conditions • Advancement Opportunities • Manager Development Programs • Monthly Rewards/ Incentives • Biannual Industry Rewards