Technical Strategist

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Anthology Careers

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🤝 B2B

☁️ SaaS

HR Tech • B2B • SaaS

Anthology Careers is a company specializing in onboarding services and HR solutions for businesses. They provide tools and support for processes such as ADP onboarding, Workbright I-9 employment verification, and time and attendance management. The company also offers specific services for Canadian hires, ensuring compliance with various employment laws and regulations. Their platform facilitates the seamless onboarding of new employees while offering assistance through FAQs and live support.

📋 Description

• Serve as a post ‑ sale technical advisor for assigned book of Blackboard customers and in ad-hoc engagements, partnering closely with Customer Success Managers (CSMs) to drive adoption, customer health, and long ‑ term value. • Provide deep technical and systems expertise across Blackboard Learn and related platforms, acting as a subject ‑ matter expert for complex customer needs. • Lead and support customer engagements that require advanced technical knowledge, including virtual and on ‑ site meetings. • Support technical projects and initiatives, including but not limited to: Daily LMS administration and troubleshooting SIS integration troubleshooting and best practice recommendations Data footprint and storage reviews Ultra course implementations and modernization workflows Reporting/analytics best practices and recommendations Discovery and Requirement gathering as needed. • Assist with complex support escalations and known ‑ issue reviews in partnership with Support, Product, and Engineering teams. • Coordinate cross ‑ functionally with Product, Support, Sales, Services, and Renewals to ensure aligned resolution of technical issues and consistent communication to customers. • Translate product releases, technical changes, and known issues into clear guidance for customers and internal stakeholders. • Support high ‑ risk, high ‑ impact, or strategic accounts by providing targeted technical intervention and stabilization as needed. • Participate in internal account strategy discussions, helping CSMs assess technical risk and opportunity. • Contribute to renewal support by providing technical clarity, expectation setting, and value reinforcement during renewal motions. • Identify when customer needs exceed standard support and help position appropriate Professional Services engagement. • Support Customer Success at scale through ad ‑ hoc technical engagements. • Share technical best practices, repeatable insights, and lessons learned to improve adoption and efficiency across the Customer Success organization. • Maintain strong working knowledge of Blackboard product architecture, integrations, and higher ‑ education technical environments. • Operate within defined rules of engagement and SLAs for Strategist requests and customer support. • Provide feedback, guidance, or support for special projects as requested. • Travel up to 25% of the time.

🎯 Requirements

• Bachelor’s degree or equivalent work experience • A minimum of 6 years of technical hands-on experience administering, managing, and/or supporting Blackboard or comparable Learning management system • Excellent interpersonal skills, specifically in ability to teach, coach, and tailor messages to suit recipient’s needs/role • Can solve problems independently, using all relevant available resources as well as critical and creative thinking skills, with an emphasis on innovation • Professional demeanor and executive presence, able to communicate effectively to groups comprised of stakeholders with mixed levels of domain expertise • Ability to handle difficult and challenging situations with autonomy, effectiveness and resiliency • Exceptional communicator with the ability to leverage written and verbal skills in phone, email, web meeting, and in-person conversation and presentation forums • Observant and effective listener; able to ask questions, spot trends, and draw conclusions in a consulting context • Client centric and solution-oriented • Effective time and priority management skills • Strong project management and process development skills • Quick and self-motivated learner • Tech savvy, conversant with external platforms related to Blackboard products (integrated tools/platforms, partner products, etc.) • Employs a positive outlook and collaborative attitude • Passionate about education and technology • Fluency in written and spoken English.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development