Customer Success Manager

🕒 June 20

🇺🇸 United States – Remote

💵 $95k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 34%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Claravine

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

📣 Marketing

SaaS • B2B • Marketing

Claravine is The Data Standards Company that helps brands and agencies enhance modern marketing by standardizing taxonomies, naming conventions, and metadata across digital experiences. Their platform facilitates collaboration, automates data flows, and enables companies to adapt quickly to business changes, ensuring that teams can trust their data for making informed decisions without concern over accuracy.

📋 Description

• Serve as the primary point of contact and trusted advisor for customers • Ensure customers achieve meaningful, measurable outcomes tied to strategic goals • Understand customer goals, use cases, and success criteria • Represent the voice of the customer internally • Identify expansion opportunities by understanding customer roadmaps and unmet needs • Drive adoption of The Claravine Data Standards Cloud • Design onboarding plans to accelerate time-to-value and deeper adoption • Use data-driven health indicators to anticipate risks and intervene with action plans • Surface insights to optimize customers' data standards practices and unlock additional value • Collaborate with Sales, Implementation, Support, Product, and Marketing • Share customer feedback to shape product development and go-to-market strategy • Map Claravine capabilities to customer business objectives • Facilitate strategic business reviews • Partner with Sales on expansion opportunities • Develop evolving customer success plans

🎯 Requirements

• 5+ years of experience in customer success, consulting, information sciences, or DAM, with accountability for customer expansion and renewals with large enterprise customers • Experience in the martech/adtech industry or with Adobe Analytics and Google Analytics • Understanding of digital marketing processes and ecosystem • Experience owning and guiding the full client experience from onboarding to renewal • Comfortable communicating, training, and presenting complex enterprise solutions to executive stakeholders at large enterprise customers • Self-motivated, with strong organizational and time management skills • Problem-solving ability • Excellent verbal and written communication skills • Up to 25% travel required • Familiarity with APIs, data integrations, and basic SQL querying sufficient to troubleshoot basic issues and collaborate with technical stakeholders is a bonus • Familiarity with SSO, SFTP, and API data transfer methods is a bonus

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Claravine pays 80% of the premium cost across all enrollment tiers • Kindbody gynecology and family building care • TalkSpace online mental health therapy • Teladoc • One Medical • 401k with company match up to 3.5% • Flexible Time Off with manager approval • 9 paid company holidays in the US, plus the week between 12/24-1/1 • Generous parental leave paid at 100% • 4 weeks gender-neutral parental leave • 12 weeks for employees delivering a child • Monthly technology stipend to support remote work costs • One-time New Employee Stipend to set up a remote workspace • Eligible employees may receive incentive, commission, equity, and/or annual bonus pay based on individual and company performance

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