Senior Customer Success Manager

🕒 June 17

🇺🇸 United States – Remote

💵 $130k - $170k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ClickTime

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Productivity

☁️ SaaS

Project Management • Productivity • SaaS

ClickTime is a comprehensive time and resource management software platform that simplifies tracking, planning, and optimizing team hours. The platform offers features such as time tracking, expense tracking, time off management, resource management, project management, and project insights. ClickTime provides detailed insights into project costs, profitability, and staff utilization, making it a valuable tool for improving workforce efficiency and financial performance. It caters to a wide range of industries and helps organizations make better decisions with actionable data, enhancing productivity and client service through customizable tools and integrations.

📋 Description

• Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR) • Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders • Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early • Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed • Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows • Lead executive conversations and drive renewals grounded in real business outcomes • Drive customer expansion through upsell, cross-sell, or adoption-led growth motions

🎯 Requirements

• Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence • Track record of connecting product usage to business outcomes, driving retention and expansion • Proven track record of owning a B2B SaaS portfolio, building account strategies, managing risk, and delivering retention and growth outcomes across complex accounts • Enjoys operating in an AI-enabled environment and adapting to evolving tools and processes • Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions • Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus

🏖️ Benefits

• Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events • Remote work across the United States