Senior Customer Success Manager

🕒 June 17

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ClickTime

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Productivity

☁️ SaaS

Project Management • Productivity • SaaS

ClickTime is a comprehensive time and resource management software platform that simplifies tracking, planning, and optimizing team hours. The platform offers features such as time tracking, expense tracking, time off management, resource management, project management, and project insights. ClickTime provides detailed insights into project costs, profitability, and staff utilization, making it a valuable tool for improving workforce efficiency and financial performance. It caters to a wide range of industries and helps organizations make better decisions with actionable data, enhancing productivity and client service through customizable tools and integrations.

📋 Description

• Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR) • Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders • Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early • Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed • Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows • Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events

🎯 Requirements

• Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence • Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result • Proven track record of owning a B2B SaaS portfolio — building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts • Enjoys operating in an AI-enabled environment, adapting to evolving tools and processes • Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus • Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions