Senior Trial Success Manager

🕒 June 11

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Logo of Samsara

Samsara

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Manage Samsara technology trials for enterprise prospects and develop tailored trial plans • Lead value-based conversations, establish success criteria, define project scope, and manage internal and external teams for end-to-end trial delivery • Act as a subject matter expert in change management, communication strategy, risk mitigation, and coaching techniques • Build collateral for trial process standardization, including job aids, communication templates, and mutual action plans in Accord • Lead internal account team strategy sessions to unblock deals and align next steps • Coordinate cross-functional resources based on trial priorities • Communicate major milestones, progress, and trial outcomes to internal and external stakeholders • Create tailored meeting content for key trial milestones and ad hoc engagements • Champion and embed Samsara’s cultural principles • Partner with Sales, sales engineering, and cross-functional teams to drive trial conversion, sales success, and long-term customer adoption

🎯 Requirements

• 8+ years of experience in a client-facing role working with larger, Enterprise clients; strategic consulting, account management, project management, or sales experience • SaaS or technology experience preferred • Bachelor’s degree required • Strong project management experience • Expertise in change management, communication strategies, risk management, and coaching techniques • Strong organizational skills and ability to multitask, prioritize, manage urgent requests, manage cross-functional stakeholders, build processes, and drive results • Exceptional verbal and written communication skills • Technical aptitude and experience with CRM and project management tools • Adaptability and flexibility in dynamic, fast-paced environments • Problem-solving mindset focused on delivering results • Strong quantitative, communication, and presentation skills • Self-starter comfortable owning projects in an unstructured, change-heavy environment • Sales experience closing business with large Enterprise organizations is a nice-to-have • Experience serving and supporting large-scale business solutions at Fortune 500 companies • Proven experience managing and leading proof-of-concept, proof-of-value, or trial processes in software or hardware • PMP certification is a plus

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Above-market total compensation opportunity • Offices available for employees who prefer to work in-person • Reasonable accommodations throughout the recruiting process

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