Manager, Customer Success

Job not on LinkedIn

🕒 June 9

🇺🇸 United States – Remote

💵 $130k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stellar Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Stellar Health is a healthcare technology company that provides a point-of-care SaaS platform to enable and scale value-based care for payors and providers. The platform integrates claims and EHR data, delivers real-time incentives and workflow tools to providers, and supports quality improvement, risk adjustment, and total cost of care management to improve clinical outcomes and financial performance.

📋 Description

• Own the end-to-end customer success strategy for an assigned book of business • Conduct deep-dive analyses to identify opportunities to maximize customer value on the Stellar Platform • Build models and quantitative analyses to size opportunities, quantify ROI, and pressure-test performance assumptions • Lead weekly and monthly client meetings • Prepare and deliver QBRs • Assess and elevate customer health using KPIs and trends • Diagnose barriers to success and develop and implement data-driven mitigation strategies • Minimize churn and drive renewal strategies • Identify account expansion and deeper partnership opportunities • Partner with Enterprise Growth on renewal and expansion conversations • Lead cross-functional initiatives and strategic workstreams impacting customer outcomes • Bring the customer perspective to Stellar's strategic thinking and planning • Partner with Engineering, Sales, Provider Operations, and Product teams • Report to the Director of Customer Success

🎯 Requirements

• At least 6 years of relevant experience in management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companies • Prior experience in healthcare is required • Expertise in at least one area of value-based care: Risk Adjustment, Quality Measures, or Cost of Care — and meaningful familiarity across the others • Ability to independently lead client relationships, including senior stakeholder management, without regular manager involvement in day-to-day interactions • Strong analytical skills and high proficiency analyzing large data sets in Excel • Ability to work directly with large, imperfect datasets, structure your own analysis, and get to an answer • Exceptional written and verbal communication skills • Customer management skills and ability to build relationships as a trusted and respected thought-partner at multiple levels of a client organization • Experience in prioritization and project management, keeping multiple complex workstreams on track simultaneously • Ability to challenge customer thinking through insights and analysis and use data to demonstrate ROI • Ability to crisply articulate complex problems and solutions under uncertainty and drive conversations and decisions • Ability to balance multiple priorities, communicate roadblocks proactively, and work effectively within a small and nimble team • Experience using AI tools to make work streams more efficient and scalable • Must be authorized to work in the United States • Expertise in at least one specified value-based care area is required

🏖️ Benefits

• Medical, Dental and Vision Benefits • Flexible PTO • Universal Paid Family and Caregiver Leave • Wellhub+ Gym Memberships • Pre-tax commuter benefits, HA, FSA plans • Company sponsored One Medical memberships and Citibike memberships • Medical Travel Benefits • JOON, a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them • Stock Options & a 401k matching program • A broad calendar of company sponsored social events that for our in-office and remote employees • Company sponsored lunch for all NY HQ employees