Lead Customer Success Manager

🕒 June 9

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 87.5k - 120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Inspectorio

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

💰 $50M Series B on 2022-01

Artificial Intelligence • eCommerce • SaaS

Inspectorio is a company that develops an AI-powered supply chain management platform. Their platform focuses on quality risk management, responsible sourcing and compliance, traceability and transparency, production management, and supply chain network management. Inspectorio offers solutions to brands, retailers, and suppliers across industries such as apparel and footwear, food and beverage, home and furniture, and other multi-category retail sectors. The company aims to optimize supply chain operations by enabling AI-led insights and risk assessments to enhance transparency and efficiency, thus helping companies meet their strategic sustainability goals.

📋 Description

• Act as a trusted business partner and technical liaison to enterprise customers • Manage and measure IT project milestones and successes, including customer onboarding and workflow deployments • Establish processes for effective team operations • Conduct business analysis on configurations and process mappings • Drive business development and identify product-market fit opportunities • Configure technical platform components to align with customer requirements • Manage enterprise implementations across multiple modules • Serve as the primary technical escalation point for customer issues

🎯 Requirements

• Bachelor’s degree or equivalent in Business Administration, Economics, or a related field • 2 years of experience in a related occupation • 24 months of experience managing IT projects, including ROI • Experience driving business development using Salesforce, B2B, and SaaS • Experience defining changes in IT contracts, subscription agreements, etc. • Experience in conducting business analysis on process mapping • Proficiency in Hubspot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, Google Cloud Platform

🏖️ Benefits

• Health, dental, vision insurance • 401(k) retirement plan • Commuting benefits • Employee referral bonuses • Unlimited Annual Leave • Flexible Working • Project Ownership • Professional development opportunities • Global, diverse, and innovative team events