Client Success Manager

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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IMS Nucleii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🏢 Enterprise

🔒 Cybersecurity

☁️ SaaS

Enterprise • Cybersecurity • SaaS

IMS Nucleii is a comprehensive IT solutions provider offering a range of managed services that focus on optimizing and streamlining IT infrastructure for businesses. Their services include managed IT solutions, IT support and helpdesk, server and network management, cloud services, and cybersecurity. IMS Nucleii also provides IT consulting aimed at transforming businesses through strategic insights and tailored technological solutions. The company caters to various sectors, including healthcare, finance, real estate, manufacturing, and the public sector, as well as small and medium-sized businesses. Their goal is to enhance business efficiency and growth by ensuring reliable, 24/7 IT support and management, aligning technology with business objectives, and safeguarding digital assets with advanced cybersecurity measures.

📋 Description

• Build and maintain strong, long-term relationships as the primary point of contact for your assigned clients. • Lead regular check-ins, business reviews, and strategic client meetings to ensure satisfaction and alignment with their goals. • Own the renewal process end-to-end, securing timely contract extensions and minimizing churn. • Proactively identify and mitigate risks to retention before they become problems. • Consistently meet or exceed renewal and retention targets. • Help clients achieve measurable outcomes by sharing best practices, insights, and guidance that maximize ROI. • Monitor client usage, adoption, and performance data to spot gaps or opportunities early. • Identify and pursue expansion opportunities within existing accounts to drive revenue growth. • Partner with sales, operations, product, and support teams to deliver a seamless client experience. • Maintain accurate account information, renewal forecasts, and expansion pipeline in CRM. • Report regularly on client health, retention metrics, and growth opportunities.

🎯 Requirements

• A Bachelor's degree in Engineering, Business, or a related field. • 3–5 years of experience in a sales or client service role. • A proven track record of securing renewals and expanding services within existing accounts. • Excellent communication, relationship-building, and negotiation skills. • Strong problem-solving skills and the ability to navigate complex client needs. • Hands-on experience with CRM systems and customer success tools. • A self-starter mindset with the ability to manage multiple accounts and competing priorities effectively.

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities