Customer Success Manager

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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DeepJudge

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $42M Series A - DeepJudge on 2025-11

Artificial Intelligence • SaaS • B2B

DeepJudge is a legal AI platform that provides precision enterprise search and AI workflows for law firms and in-house legal teams. It indexes and understands a firm’s institutional knowledge across repositories (DMS, SharePoint, OneDrive, email, intranet) without complex migrations, powering instant intelligent search, multi-document chat, negotiation intelligence, and LLM-based agents to automate multi-step legal workflows. Founded by ex‑Google search engineers and legaltech veterans, DeepJudge is offered as a secure, enterprise-grade SaaS solution focused on governance, rapid adoption, and measurable ROI for legal teams.

📋 Description

• Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients. • Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs. • Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships. • Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success. • Lead engaging training sessions and business reviews with senior professionals. • Proactively address client concerns and resolve issues with professionalism and efficiency. • Gather client feedback to drive continuous improvement and contribute to product development. • Play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.

🎯 Requirements

• 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment. • Polished communication and presentation skills, with the ability to confidently engage senior legal professionals. • A Juris Doctor (J.D.) or prior experience practicing law is highly preferred. • Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs). • A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "startup/scale-up" environment. • A meticulous approach to managing tasks, timelines, and client requests. • Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication. • Ability to work effectively within our dynamic international environment which requires flexibility.

🏖️ Benefits

• The opportunity to work with cutting-edge technologies in the LegalTech and AI space • The ability to work remotely within a global company • Competitive salary and incentives • A supportive and collaborative company culture that values your contributions