Strategic Customer Success Manager

🕒 June 17

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $150k - $198.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 64%

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Guide Ashby's largest customers to improve product adoption and customer health • Build deep, consultative partnerships within the Enterprise segment • Shape and scale the upmarket customer experience • Support customers from high-growth organizations to public companies • Enable customers to make effective use of Ashby and drive hiring excellence • Manage a strategic book of approximately 20 customers exceeding $2 million in total ARR • Multi-thread relationships across a broad set of stakeholders • Partner with Sales, Marketing, Product, and Operations • Tailor product configuration and drive adoption • Create training to address customer-specific challenges and achieve business outcomes • Advocate for customer needs internally to influence Ashby's enterprise product evolution • Iterate on strategic customer playbooks and turn learnings into repeatable team processes • Maintain crisp follow-up communication and real-time CRM updates • Use data to improve work • Participate in customer calls, workflow projects, and product complexity exercises

🎯 Requirements

• At least five years of customer success experience in B2B SaaS • Experience supporting implementation and adoption of complex technologies through the customer journey • Comfortable managing approximately 20 strategic customers exceeding $2 million in total ARR • Experience multi-threading and developing relationships across broad stakeholder groups • Experience working with Sales, Marketing, Product, and Operations stakeholders • Ability to become a product and industry expert • Experience tailoring configuration, driving product adoption, and creating customer-specific training • Experience with technically complex products and curiosity to understand how they work • Precise and clear communication skills • Detail-oriented working style, including timely follow-up emails and real-time CRM updates • Data-driven approach to improving work • Recruiting, hiring manager, or interviewer experience is helpful but not required

🏖️ Benefits

• 10-year exercise window for stock options • Unlimited PTO; four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget; conferences covered with manager approval • US top-tier health insurance for employees and dependents, with 100% of premiums covered by Ashby • 3% 401(k) match

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