Partner Success Associate

🕒 June 17

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TheGuarantors

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

🛡️ Insurance

💳 Fintech

💰 $50M Series C on 2022-04

Real Estate • Insurance • Fintech

TheGuarantors is a company that provides innovative solutions to help individuals qualify for rentals while offering protection to property owners and operators against defaults. They act as a guarantor for renters who might otherwise not qualify for a rental, such as recent graduates, freelancers, self-employed individuals, and international residents. Their services include rent coverage, deposit coverage, and renters insurance, all of which aim to make homes more accessible and secure. TheGuarantors operate as a licensed insurance agent and broker, helping to fill properties with minimal risk and improve financial and operational performance for property managers. The company has established itself as a trusted partner in the rental industry, bringing value to both renters and owners.

📋 Description

• Service and support existing and new contracted clients • Meet or exceed quota on a specific named book of clients by maintaining consistent engagement efforts in line with service expectations • Lead virtual or in-person training sessions, proactively engage low-utilization users, and drive the daily success of our B2B2C funnel • Monitor our B2C referral pipeline and support B2B clients as their residents consider our services • Consistently collect customer feedback on product, process, and pricing changes • Execute day-to-day responsibilities related to managing, adjusting, and expanding existing business with accuracy, timeliness, and consistency • Analyze, review, or maintain client performance and feedback data to support business needs • Partner with Account Management and the broader GTM team to support high program usage • Communicate updates, risks, blockers, and recommendations clearly and proactively • Identify opportunities to improve training materials, client communication, and user engagement strategy • Use data, judgment, and business context to inform decisions and recommendations • Manage assigned work independently and follow through on commitments, deadlines, and deliverables • Ensure work is completed in accordance with applicable policies, procedures, standards, and regulatory requirements • Perform other role-related responsibilities as assigned and aligned with business needs

🎯 Requirements

• 2+ years of experience in B2B sales • Experience with Hubspot (or a similar CRM), Google Suite, Excel, LinkedIn SalesNav, Zoom (or similar video conferencing tools) is required • Strong understanding of pipeline management and selling through a structured sales methodology like Challenger • Proven ability to manage client-facing relationships, deliver training and account management initiatives, and collaborate cross-functionally with GTM, Partner Success, Customer Success, and Marketing teams in a fast-paced environment • Bachelor’s degree in Business, Finance, English Literature, Communications, Psychology, or equivalent practical experience.

🏖️ Benefits

• Medical, dental, & vision insurance, beginning day one • Health savings account with employer contribution • Flexible spending accounts (healthcare, dependent care, commuter) • 401(k) • Generous PTO and paid holidays • In-office lunch • Flexible working hours • Paid parental leave • Company sponsored short and long term disability