Anthology Inc
1001 - 5000 employees
💰 Venture Round on 2023-01
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.
Technical Strategist
Job not on LinkedIn
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $79k - $93k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
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Anthology Inc
1001 - 5000 employees
💰 Venture Round on 2023-01
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.
📋 Description
• Serve as a post-sale technical advisor for assigned book of Blackboard customers • Provide deep technical and systems expertise across Blackboard Learn and related platforms • Lead and support customer engagements that require advanced technical knowledge • Support technical projects and initiatives • Assist with complex support escalations and known-issue reviews • Translate product releases, technical changes, and known issues into clear guidance for customers
🎯 Requirements
• Bachelor’s degree or equivalent work experience • A minimum of 6 years of technical hands-on experience administering, managing, and/or supporting Blackboard or comparable Learning management system • Excellent interpersonal skills • Professional demeanor and executive presence • Ability to handle difficult situations with autonomy • Exceptional communicator • Strong project management and process development skills • Tech savvy, conversant with external platforms related to Blackboard products
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Professional development opportunities
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