Customer Service Representative

🕒 September 4

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aperture Pet & Life

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Aperture Pet & Life is an integrated company dedicated to enhancing the lives of pet and aquarium enthusiasts through thriving ecosystems. They serve as a distribution partner for leading brands in the aquatics industry, including Bulk Reef Supply, Neptune Systems, EcoTech Marine, and AquaIllumination. Committed to conservation, Aperture also supports efforts to save the world's reefs by backing scientific research. Their innovative products aim to improve aquarium lighting and overall customer satisfaction for pet and fish store owners alike.

📋 Description

• Provide timely and accurate customer assistance across all brands • Support customers through inbound and outbound telephone, email, live chat, walk-in, and will-call channels • Answer questions about order cancellations, returns, shipping issues, and other customer needs • Provide basic product troubleshooting for key brands • Answer hobby knowledge questions • Assist customers with order processing • Respond to customer account questions • Recommend appropriate actions for customer concerns according to department policies and procedures • Participate in product research, testing, and continuous education in the saltwater and freshwater aquarium industry • Participate in quarterly and annual project-based goal development • Perform self-directed activities to support completion of team goals

🎯 Requirements

• High School diploma or equivalent • Minimum of one year of telephone customer service, retail, or other related experience • Aquarium hobby and product knowledge • Previous experience with saltwater reef systems is a plus • Understanding of water elements and their function within reef aquariums is a plus • Working knowledge of equipment used in the saltwater aquarium industry is a plus • Ability to learn working and advanced knowledge of brand products • Strong customer service orientation and commitment to company core values • Organized, detail-oriented, and able to concentrate with interruptions • Ability to thrive in a self-directed, motivated, entrepreneurial environment • Availability for approximately Monday–Friday, 5:00 pm–9:00 pm CST, plus a Saturday shift

🏖️ Benefits

• Personal and professional development opportunities • Diverse and inclusive culture • Continuous education in the saltwater and freshwater aquarium industry