IT Service Management Specialist

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Apogee Engineering, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

💼 Consulting

🚀 Aerospace

🎖️ Defense

Consulting • Aerospace • Defense

Apogee Engineering, LLC is a mission-driven provider of national security and defense solutions, specializing in digital transformation, adaptive acquisition, and mission operations. They focus on resolving complex challenges in key markets such as space, cyber, special operations, and homeland security. Apogee brings expertise across defense, intelligence, and federal civilian sectors, ensuring successful outcomes through innovative strategic solutions.

📋 Description

• Provide oversight and expertise in ITSM configuration management support • Implement, integrate, and sustain/maintain ServiceNow or another ITSM platform for EACN operations • Configure and customize EACN software to gather statistics and provide Trend Analysis for mission reporting and decision-making • Support user-submitted configuration change requests and ensure timely, accurate implementation • Customize the ITSM platform to reflect system design changes and equipment upgrades across the EACN environment • Provide IT Service Management training, including ServiceNow training for the Trouble Ticket System • Develop and maintain workflows, dashboards, and processes aligned with ITIL/ITSM best practices • Collaborate with Government Engineers, GSOC personnel, and other stakeholders to support Incident Management, Change Management, Knowledge Management, and IT Asset Management needs • Maintain documentation of ITSM configuration changes, trend analysis reports, and training materials

🎯 Requirements

• Must be a US citizen • Must have and be able to maintain a TS/SCI level clearance • Bachelor's Degree • 3-7 years of relevant IT experience • Strong working knowledge of ServiceNow or equivalent ITSM platform configuration, customization, and administration • Familiarity with ITIL best practices and IT Service Management processes, including Incident Management, Change Management, and Knowledge Management • Experience gathering and analyzing data/statistics to support Trend Analysis reporting • Ability to translate system design changes and equipment upgrades into software/platform configuration updates • Master's Degree preferred • Prior experience supporting a DoD or Federal C3 program, airlift communications network, or similar mission-critical operational environment preferred • Experience with ServiceNow ITSM modules beyond basic ticketing, such as CMDB, Asset Management, Service Catalog, or Performance Analytics/Trend Analysis dashboards preferred • ServiceNow System Administrator (CSA) certification or additional ServiceNow micro-certifications preferred • ITIL Foundation or higher certification preferred • Experience supporting a Systems Integration Lab or similar test/integration environment preferred

🏖️ Benefits

• Full-time employment • Remote work arrangement • 10% travel may be required