Approvely
1 - 10 employees
đź’¸ Finance
đź’ł Fintech
đź”’ Cybersecurity
Finance • Fintech • Cybersecurity
Approvely is a company that provides merchant services and payment solutions tailored for high-risk environments. They offer a range of services including fraud prevention, chargeback protection, and support for payment processing across various platforms such as in-person, online, and over the phone. Approvely supports companies from brick-and-mortar stores to eCommerce businesses by ensuring transparent pricing without hidden fees. They are committed to quick setups, fast approvals, and 24/7 live customer support to maintain smooth payment operations. With advanced gateway technology and a focus on security, Approvely stands out as a leader in managing high-risk transactions.
Merchant Support Lead
Job not on LinkedIn
đź•’ January 8
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Approvely
1 - 10 employees
đź’¸ Finance
đź’ł Fintech
đź”’ Cybersecurity
Finance • Fintech • Cybersecurity
Approvely is a company that provides merchant services and payment solutions tailored for high-risk environments. They offer a range of services including fraud prevention, chargeback protection, and support for payment processing across various platforms such as in-person, online, and over the phone. Approvely supports companies from brick-and-mortar stores to eCommerce businesses by ensuring transparent pricing without hidden fees. They are committed to quick setups, fast approvals, and 24/7 live customer support to maintain smooth payment operations. With advanced gateway technology and a focus on security, Approvely stands out as a leader in managing high-risk transactions.
đź“‹ Description
• Own all inbound merchant support tickets and requests • Communicate with acquiring banks to resolve issues (e.g., bank account updates, funding delays, transaction declines) • Investigate and troubleshoot transaction disputes, payment errors, and technical escalations • Track and improve response and resolution times through better processes and internal collaboration • Partner with the Sales team to submit and track merchant applications • Gather and organize required documents from merchants for underwriting • Act as a liaison between the sales, operations, and underwriting teams to ensure merchants move smoothly through onboarding • Help document onboarding processes and prepare for scaling this function with additional team support • Identify process improvements and implement scalable support workflows • Develop SOPs for support and onboarding functions • Build and manage a team of support and onboarding specialists as the business grows • Monitor KPIs and customer satisfaction metrics to guide performance and improvements • Escalate high-risk or complex issues to compliance, banking partners, or tech teams as appropriate • Collaborate with Product, Sales, and Customer Success teams to close the feedback loop on merchant experience • Maintain close oversight of high-priority accounts and assist with escalations when needed
🎯 Requirements
• 5–10 years of experience in merchant support, operations, onboarding, or payment services (experience with ISOs, PSPs, or acquiring banks preferred) • Strong knowledge of the merchant lifecycle from onboarding to support and account updates • Familiarity with CRM systems, ticketing platforms, and payment platforms • Experience working in high-risk verticals or regulated industries is a plus • Clear, professional communication skills (written and verbal) • Comfortable in early-stage environments with ambiguity, speed, and high ownership • Process-oriented and eager to build structure and scalability
🏖️ Benefits
• Remote flexibility, competitive pay, performance bonus, and health benefits
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