Apricot
11 - 50 employees
Founded 2024
Apricot is a a non profit sourcing firm working with displaced and underserved talent from MENA.
Customer Support Specialist, Telehealth
Job not on LinkedIn
🔥 0 minutes ago
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Apricot
11 - 50 employees
Founded 2024
Apricot is a a non profit sourcing firm working with displaced and underserved talent from MENA.
📋 Description
• Serve as the first point of contact for patients and providers via phone, email, and chat • Handle inquiries related to appointments, services, and platform usage • Resolve issues efficiently while maintaining a high level of empathy and professionalism • Coordinate with internal teams to ensure timely resolution of requests • Maintain accurate records of interactions and follow-ups • Uphold a strong standard of patient confidentiality and data privacy
🎯 Requirements
• Fluency in English (spoken and written) is required • Previous experience in customer support, preferably in healthcare or telehealth • Strong communication and interpersonal skills • Ability to handle sensitive situations with empathy and professionalism • Excellent problem-solving and follow-through skills • Comfortable using digital tools, CRMs, and support platforms
🏖️ Benefits
• Health insurance • Paid time off • Professional development opportunities
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