Customer Success Manager

🔥 1 hour ago

🦌 Connecticut, Florida, +4 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $65k - $70k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Apryse

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Apryse is a leading provider of document processing technology that offers SDKs and end-user applications for generating, converting, viewing, editing, and signing documents. It serves a diverse range of industries, including public sector, healthcare, legal, and financial services, enabling businesses to streamline their document workflows within secure, scalable solutions. With robust tools for integration into existing platforms and user-friendly applications, Apryse caters to innovative startups as well as Fortune 500 companies, emphasizing speed, reliability, and comprehensive support for developers.

📋 Description

• Manage a portfolio of customers and ensure a consistent, high-quality experience. • Build strong relationships and act as a trusted point of contact. • Identify risks early and take proactive steps to address them. • Partner cross-functionally and collaborate effectively to drive outcomes. • Navigate customer conversations, balancing company priorities with customer needs. • Maintain accurate data, reporting, and internal documentation. • Take ownership of internal tools and workflows tied to customer management. • Contribute to process improvements and team efficiency.

🎯 Requirements

• Minimum 1-2 years of experience, bonus for Customer Success /Account Management experience. • Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.). • Proven work experience as a Customer Success Manager or similar role preferred. • Strong communication skills (clear, concise, and professional). • Proven ability to collaborate across teams and build alignment. • Strong negotiation and influencing skills with customers and internal stakeholders. • Problem-solving mindset with the ability to think critically. • Ability to work independently while knowing when to involve others. • Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment). • Management, renewals or upsells experience would be a plus. • Excel/Google Sheets experience. • Experience with data tools or reporting platforms. • Exposure to customer-facing roles in fast-paced environments. • Experience working cross-functionally with different teams. • Process improvement or operational experience. • Fluency in Spanish and/or Portuguese.

🏖️ Benefits

• Comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings. • Annual recurring WFH allowance for you to purchase items you need for your home office. • Ongoing support for learning development so you can master your craft. • Work with the hardware you're most comfortable with (Windows or Mac). • Excellent work-life balance with a flexible remote work environment. • Great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential. • Diverse and inclusive workplace where we all learn from each other.