Senior Manager, License Management Operations – Lead Development

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Apryse

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Apryse is a leading provider of document processing technology that offers SDKs and end-user applications for generating, converting, viewing, editing, and signing documents. It serves a diverse range of industries, including public sector, healthcare, legal, and financial services, enabling businesses to streamline their document workflows within secure, scalable solutions. With robust tools for integration into existing platforms and user-friendly applications, Apryse caters to innovative startups as well as Fortune 500 companies, emphasizing speed, reliability, and comprehensive support for developers.

📋 Description

• Directly manage, coach, and develop a team of Lead Development Analysts • Conduct regular one-on-one meetings, performance reviews, and coaching sessions • Monitor analyst output, lead-processing times, backlog levels, quality, and acceptance rates • Balance workloads and priorities based on lead volume, backlog, and team capacity • Ensure analysts follow lead-development, evidence, qualification, and sales-readiness standards • Identify performance barriers and provide support, training, or corrective direction • Create and maintain dashboards for LeadDiscovery, License Management, and License Audit teams • Track productivity, throughput, backlog, aging, quality, pipeline contribution, audit progression, and outcomes • Produce recurring performance reports for the Vice President of License Management • Develop trend reports comparing historical performance and identifying efficiency changes, risks, and opportunities • Create forecasts for team output, lead-processing capacity, backlog, audit activity, and expected performance • Track License Audit stages, aging, outcomes, and process changes • Analyze operational data to identify blind spots, reporting gaps, bottlenecks, capacity constraints, and areas requiring attention • Maintain consistent metric definitions, reporting methods, and data standards across the License Management organization

🎯 Requirements

• 4–7 years of experience in business operations, sales operations, lead generation, analytics, quality assurance, or a related field • 2–4 or more years of direct people-management experience • Demonstrated experience managing teams with measurable productivity and quality expectations • Experience creating dashboards, operational reports, trend analyses, and performance forecasts • Ability to identify patterns, reporting gaps, bottlenecks, and root causes within operational data • Experience using CRM systems, preferably Salesforce • Strong proficiency with Excel or similar analytical tools • Strong written and verbal communication skills, including the ability to explain data clearly to leadership • High attention to detail and commitment to reporting accuracy • Preferred: experience with business-intelligence or data-visualization tools • Preferred: familiarity with open-source software, software licensing, AGPL, or license-audit processes • Preferred: experience with lead qualification, research validation, or sales-development workflows • Preferred: experience connecting operational metrics to pipeline and revenue outcomes

🏖️ Benefits

• Competitive salary commensurate with experience and qualifications • Comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings • Great team environment and resources • Unlimited career growth potential • Highly autonomous and entrepreneurial environment • Annual recurring WFH allowance for home-office purchases • Ongoing support for learning development • Choice of Windows or Mac hardware • Diverse and inclusive workplace • Excellent work-life balance • Flexible remote work environment