Support Services Specialist

Job not on LinkedIn

🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $29 - $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ApTask

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

ApTask is a leading staffing and recruitment company that offers a comprehensive range of HR services. These include temporary and contract staffing, temp-to-perm options, offshore staffing, permanent placements, and recruitment process outsourcing (RPO). ApTask is committed to diversity, equity, and inclusion (DEI) in the workplace, providing specialized training and corporate social responsibility initiatives. With an emphasis on reliable staffing solutions, ApTask aims to empower organizations by enhancing their team with qualified candidates across a variety of industries. They also offer payrolling and outsourcing services to meet diverse client needs.

📋 Description

• Respond to customer inquiries through approved phone, email, chat, or support channels • Provide accurate information regarding services, processes, and routine support requests • Troubleshoot routine issues and resolve requests using established procedures • Escalate complex issues to the appropriate team or supervisor when necessary • Document customer interactions, requests, resolutions, and follow-up activities accurately • Monitor assigned requests and ensure appropriate follow-through through resolution • Communicate professionally and courteously with customers, colleagues, and business partners • Coordinate with internal departments to resolve customer and service-related issues • Maintain confidentiality and follow company security, privacy, and operational procedures • Participate in training, team meetings, quality initiatives, and process improvements • Identify recurring issues and communicate opportunities to improve customer service • Complete other reasonable support and administrative duties as assigned • Maintain reliable connectivity during scheduled working hours • Communicate promptly with the team and attend required virtual meetings and training

🎯 Requirements

• High school diploma or equivalent • Previous experience in customer service, client support, technical support, operations, administration, or a related field • Strong written and verbal communication skills • Excellent organization, attention to detail, and follow-through • Ability to manage multiple priorities while maintaining accuracy • Comfortable learning and using CRM, ticketing, communication, and business software • Ability to work independently while remaining accountable and collaborative • Reliable internet connection and an appropriate remote work environment • Previous remote work experience preferred • Experience with CRM, help desk, ticketing, or case management systems preferred • Experience handling escalations or coordinating cross-functional resolutions preferred • Strong problem-solving and troubleshooting abilities preferred • Reliable connectivity during scheduled working hours • Prompt team communication and attendance at required virtual meetings and training • Appropriate standards for confidentiality, information security, and professional conduct

🏖️ Benefits

• Competitive compensation • Paid time off and company holidays • Medical, dental, and vision benefits • Retirement savings options • Employee wellness and assistance resources • Company equipment or equipment support, where applicable • Professional development and training • Structured onboarding and ongoing training • Career growth and advancement opportunities