Pharmacy Technician

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🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟢 Junior

💊 Pharmacist

🚫👨‍🎓 No degree required

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Aptive Resources

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🏛️ Government

Healthcare • Government • Consulting

Aptive Resources is a management consulting firm based in Alexandria, Virginia, specializing in providing innovative solutions to federal government agencies, particularly in veteran and civilian health sectors. With a strong focus on performance optimization, human capital, and data analytics, Aptive aims to improve the quality and accessibility of health care services for veterans and the general public. The company utilizes technology and human-centered services to bridge divides and enhance public service delivery for multiple agencies, including Veterans Affairs, Defense, and others.

📋 Description

• Process and submit patient requests for new prescriptions and renewals, including controlled substances, accurately and in a timely manner using approved CCC pharmacy protocols. • Answer telephone calls from patients, physicians, and healthcare professionals; use computerized prescription profiles to respond to inquiries within the technician scope of knowledge. • Document patient and staff interactions appropriately, including in the Computerized Patient Record System (CPRS) when required. • Respond to questions regarding expired, deleted, discontinued, or unavailable prescriptions; escalate professional-scope inquiries to a pharmacist. • Verify patient identity using two identifiers before communicating patient health information. • Meet national performance metrics and quality monitoring standards for inbound call management. • Follow pharmacy phone center scripting; handle, transfer, and hold calls efficiently and professionally. • Treat all Veterans with respect and dignity, resolving concerns at first contact whenever possible and referring to other VA resources as needed. • Seek assistance from Team Lead Technicians, pharmacists, or supervisors for unusual questions or unresolved caller concerns. • Maintain EHR access for all serviced sites and comply with all regulations governing access to computerized files. • Maintain active national pharmacy technician certification; complete additional duties as assigned.

🎯 Requirements

• Active national certification as a Pharmacy Technician: PTCB Certified Pharmacy Technician (CPhT) or NHA Certified Pharmacy Technician (ExCPT). • Certification must remain current and active throughout employment. • Graduate of an academic pharmacy technician training/educational program. • High school diploma or GED. • Minimum one (1) year of customer service-related experience. • Ability to read, write, speak, and understand English fluently (38 U.S.C. 7402(d), 7407(d)). • Ability to perform basic mathematical calculations. • Advanced typing and PC skills. • Ability to sit or stand for extended periods (up to 8 hours), stoop, reach upward, and perform repetitive motions inherent to the role.

🏖️ Benefits

• Government-furnished equipment provided: laptop, docking station, two monitors, keyboard, mouse, and PIV card. • 80-hour onboarding/training period is provided to learn VA computer systems, processes, policies, and standards.