Customer Success Manager

Job not on LinkedIn

🔥 15 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aquila

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise

Aquila is a company dedicated to partnering with software operators to enable their transition and achieve lasting success. They focus on backing category leaders in the software industry, facilitating their growth and development towards new heights. Aquila's mission emphasizes a long-term commitment to supporting these operators in realizing their full potential.

📋 Description

• Own and strengthen relationships with an assigned portfolio of SymPro customers • Serve as the consistent point of contact after implementation • Proactively check in with clients and understand how they use SymPro products • Confirm customers are receiving value from the platform • Monitor customer sentiment, usage patterns, open items, renewal timing, risks, and opportunities • Support renewal processes and coordinate next steps for long-term retention • Coordinate customer needs across Implementation, Support, Sales, and leadership • Route, track, and help resolve questions, concerns, invoicing needs, contract details, billing changes, and account administration issues • Guide customers through migrations to newer SymPro products • Identify opportunities for additional products, modules, and services • Own smaller add-on conversations and partner with Account Executives on larger opportunities • Maintain accurate CRM records of customer conversations, account activity, renewal status, risks, opportunities, and next steps • Gather customer feedback, identify patterns, and share insights with Sales, Support, Implementation, Product, and leadership • Inform product, pricing, process, renewal, reference, and case study opportunities

🎯 Requirements

• Experience building trust with customers in a relationship-focused role such as customer success, account management, client services, inside sales, banking, software, public sector, financial services, or a related environment • Ability to manage a portfolio of customers and maintain a consistent outreach rhythm • Ability to track open items and stay close to account health • Clear communication with customers and internal teams • Ability to ask thoughtful questions and follow up reliably • Ability to listen to concerns, clarify next steps, coordinate with appropriate stakeholders, and represent customer needs • Ability to support renewals, expand relationships, introduce product migrations, generate leads, and contribute to revenue goals • Ability to balance customer advocacy with company priorities and business outcomes • Comfort building rapport with finance, treasury, accounting, investment, and operational stakeholders • Ability to learn software products and understand how technology supports customer workflows • Experience with public sector organizations, treasury, investment, debt, cash management, accounting-adjacent software, SaaS subscription models, renewals, migrations, CRM tools, ticketing systems, or AI-enabled workflow tools is an asset • Must be based in the United States or Canada

🏖️ Benefits

• Full-time remote work • Opportunity to take ownership of customer relationships and shape customer success practices • Career development opportunities across customer success, account management, sales, and leadership roles • Exposure to renewals, account expansion, and inside sales • Collaboration with Sales, Support, Implementation, Product, and leadership • Virtual interview process • Equal employment opportunities • Accommodations available on request for people with disabilities