Senior Product Manager – Facilities Platform

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Arbiter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1984

📚 Education

⚽ Sports

☁️ SaaS

💰 Debt financing on 2020-03

Education • Sports • SaaS

Arbiter is a connected software platform for K–12 sports and activities that centralizes registration, rostering, event and game scheduling, facilities management, official assignment, eligibility tracking, payments (Arbiter Pay), and communications in one system. The company supports schools, assigners, associations, and governing bodies with tools to reduce manual work, enforce compliance and eligibility rules, process secure online payments and 1099s, run background checks, and provide reporting and visibility across districts and statewide organizations. Arbiter emphasizes time savings for administrators and athletic staff and has served the K–12 and officiating ecosystem for over 40 years.

📋 Description

• Own product strategy, roadmap, and business outcomes for facilities and operational workflows • Partner directly with schools and districts to understand scheduling, maintenance, resource, and process challenges • Lead customer discovery, competitive analysis, and market validation • Translate operational needs into clear product priorities and differentiated solutions • Partner with Engineering, Design, Sales, Marketing, and Customer Success to deliver results • Develop business cases and recommendations that guide investment decisions • Measure adoption, customer satisfaction, retention, efficiency, and revenue impact • Use AI to accelerate research, analysis, planning, prioritization, and decision-making • Apply AI to product discovery, customer insights, prototyping, and execution • Identify where AI can create measurable customer and business value • Evaluate emerging AI capabilities against customer problems and business opportunities • Apply AI to improve scheduling, resource utilization, maintenance workflows, process automation, and operational decision-making

🎯 Requirements

• 5+ years of Product Management experience in a SaaS environment • Track record of owning product strategy and delivering measurable customer and business outcomes • Strong customer discovery, strategic thinking, prioritization, and product judgment • Excellent communication and stakeholder management skills • Ability to influence cross-functional teams and drive alignment without direct authority • Cellphone or personal device to receive MFA texts or calls • Internet connection adequate for the job, with a minimum of 10Mbps download speed • Preferred: experience in facilities management, facility scheduling, maintenance management, work order systems, CMMS platforms, or operational software • Preferred: experience serving K-12 schools, districts, higher education, municipalities, or public-sector organizations • Preferred: experience with Brightly, SchoolDude, FMX, Facilitron, or similar platforms • Preferred: experience modernizing established software products or launching new SaaS offerings • Preferred: experience in athletics, sports technology, athletic administration, education technology, or adjacent markets • Demonstrated examples of using AI to improve outcomes, speed, or quality