Director of Communications and Marketing

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🔥 2 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $120k - $135k / year

⏰ Full Time

🔴 Lead

🎯 Chief Marketing Officer (CMO)

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Airlines Reporting Corporation (ARC)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1984

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Airlines Reporting Corporation (ARC) is a company specializing in providing accreditation, financial settlement services, and data solutions to the travel industry. ARC works with travel agencies, airlines, and corporations to offer programs such as the ARC Accredited Agency and Corporate Travel Department programs. They provide advanced data analytics and intelligence solutions tailored for airlines and travel agencies to better understand and enhance business growth opportunities. ARC also supports the New Distribution Capability (NDC) initiative, enabling secure and flexible distribution and retailing of new travel services. Furthermore, ARC plays a crucial role in fraud prevention and agent training, ensuring secure and efficient operations within the travel industry.

📋 Description

• Lead ARC’s communications function in partnership with the CEO and department leads • Own the annual communications and marketing plan aligned to ARC’s strategic goals • Manage shared content calendars, ownership, timelines, prioritization, and cross-department planning • Set priorities and recommend resource tradeoffs • Grow communications reach, impact, infrastructure, and capabilities • Design and execute integrated, multi-channel fundraising campaigns with the development team • Produce donor stewardship communications, impact reports, annual reports, and major-gift materials • Lead story-based fundraising communications • Lead ARC’s brand strategy and architecture • Plan messaging for major initiatives, programs, partnerships, and organizational changes • Lead a comprehensive year-one website redesign with an external contractor • Own ongoing website content, performance, and improvement • Develop storytelling featuring patient, caregiver, and clinician voices • Translate scientific and clinical findings into accessible content for lay audiences • Own email communications, newsletters, automated segmentation, and list health • Set and execute social media strategies across platforms • Manage the monthly blog editorial cadence, authors, editing, and scientific advisor review • Support programs with communications materials and templates • Lead communications for signature convenings, educational programs, and collaborative programs • Monitor field developments and produce rapid-response content • Maintain communications dashboards and provide monthly updates and quarterly reports • Evaluate campaign performance and improve communications based on results • Manage external vendors, contractors, and the communications budget • Evaluate and adopt emerging tools, including AI, with quality and human oversight

🎯 Requirements

• 7+ years of progressively responsible experience in nonprofit communications, marketing, or external relations • Direct experience supporting fundraising and donor communications • Experience advising senior leaders • Experience developing thought leadership, media relations, or external communications strategy • Demonstrated success planning and executing integrated, multi-channel email, social, web, and print campaigns • Measurable success growing engagement and/or revenue • Exceptional writing and editing skills • Ability to communicate complex or scientific content clearly to lay audiences • Experience evaluating and adopting emerging communications technologies, including AI-enabled tools • Strong project management and executive function • Ability to prioritize across many projects and structure cross-functional work • Hands-on execution experience • Experience selecting and managing external vendors • Experience with larger-scale website redesigns or other major digital projects • Ability to define KPIs, build dashboards, and use metrics to drive decisions • Preferred: experience in rare disease, patient advocacy, health, or scientific/medical nonprofit organizations • Preferred: experience with CRM and email platforms; Salesforce is a plus • Preferred: experience with social tools and design tools such as Canva and Adobe Creative Suite • Preferred: experience with brand strategy or brand architecture • Preferred: experience in a small, entrepreneurial nonprofit or lean, fast-paced organization • Ability to work Monday to Friday, 9:00 AM to 5:00 PM Eastern Time • Must submit a resume and cover letter; applications without a cover letter are incomplete

🏖️ Benefits

• 4 weeks of vacation time • 8 days of sick leave • 10 holidays • 2 floating holidays • PTO-Free Days during the extended holiday break from Christmas to New Year’s Day • Comprehensive contributory medical, dental, and vision insurance plans • ARC covers 65% of individual and family medical and dental insurance premiums • 100% employer-paid Life and AD&D coverage • Short-Term and Long-Term Disability insurance • Health and Dependent Care Flexible Spending Accounts (FSA) • 401(k) retirement plan with up to a 4% employer match • Employee Assistance Program (EAP) • Workers’ Compensation • Fully remote work arrangement