Technical Product Owner

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏳ Contract/Temporary

🟠 Senior

🔴 Lead

⚒️ Technical Product Manager (TPM)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arctiq

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Arctiq is a company that specializes in providing transformative infrastructure, security, and platform engineering solutions. They focus on enterprise security, modern infrastructure, and platform engineering, helping businesses architect practical and efficient solutions using world-class technologies. Arctiq offers managed security services, cloud security, and modern infrastructure solutions such as wireless networking and hybrid cloud infrastructure. They work with various sectors including healthcare, education, government, and more to enhance connectivity and bolster security using innovative technologies. Their services cover comprehensive infrastructure and security needs, from video surveillance in schools to smart city initiatives and cloud-native solutions for industries like oil & gas.

📋 Description

• Own product vision, roadmap, priorities, and outcomes for customer experience and contact center capabilities • Align technology investments with organizational objectives alongside executive leadership • Develop business cases, transformation roadmaps, strategic recommendations, and prioritized use cases • Serve as liaison between business stakeholders, operations, architecture, and engineering teams • Manage relationships with Genesys and third-party managed service providers • Evaluate business processes, workflows, customer journeys, and organizational operations • Lead discovery workshops and translate business challenges into technology and process recommendations • Develop future-state operating models • Serve as subject matter expert and strategic owner for the Genesys platform • Assess platform capabilities, optimization opportunities, integrations, routing strategies, automation, and customer engagement solutions • Drive contact center right-sizing, modernization, performance, reliability, efficiency, and customer experience improvements • Evaluate AI capabilities, automation, self-service, workforce optimization, and emerging technologies • Own solution architecture decisions and design scalable, secure, supportable solutions • Collaborate with development, infrastructure, security, and operations teams on future-state architectures • Review technical designs and guide implementation approaches • Drive standardization, governance, and platform best practices • Lead operational transformation and organizational change efforts • Establish governance models, processes, and operational standards • Support adoption of new capabilities and continuous improvement using data, analytics, and performance metrics • Provide hands-on support for complex technical challenges and implementations • Participate in proofs of concept, integrations, automation initiatives, and platform enhancements • Partner with engineering teams to execute strategic initiatives • Translate conceptual designs into implementation strategies • Serve as technical escalation point for complex platform and architecture decisions

🎯 Requirements

• 8+ years of experience in Product Management, Consulting, Solution Architecture, Contact Center Transformation, or Technical Leadership roles • Deep experience with Genesys Cloud, Genesys Engage, or similar enterprise contact center platforms • Strong understanding of contact center operations, customer engagement, workforce management, and service delivery models • Proven ability to lead executive-level discussions and influence strategic decisions • Experience conducting business process assessments and organizational transformation initiatives • Strong architecture and systems integration experience • Ability to translate complex business requirements into technical and operational solutions • Experience leading cross-functional teams through large-scale change initiatives • Experience implementing AI-powered customer experience solutions, virtual agents, conversational AI, automation, and analytics platforms • Background in enterprise architecture or management consulting • Experience with cloud platforms, APIs, integration frameworks, and modern software delivery practices • Knowledge of IT service management, operational excellence, and change management methodologies • Experience working within large enterprise customer service organizations

🏖️ Benefits

• Contract-to-hire opportunity • Remote work position • EST working hours • Equal opportunity employer • Interview accommodations or adjustments available upon request • Inclusive work environment