Director, Customer Outcomes

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $180k / year

⏰ Full Time

🔴 Lead

👔 Director

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Arkestro

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Arkestro is a company that provides Predictive Procurement Orchestration (PPO), a platform that leverages machine learning and behavioral science to optimize procurement processes. By learning from a company's best buying decisions, Arkestro helps businesses accelerate their procurement cycles, reduce costs, and improve supply chain efficiency. Their platform is particularly beneficial in industries such as automotive, oil and gas, high-tech manufacturing, and more. Arkestro's solutions enable companies to make quicker, data-driven buying decisions at a larger scale, achieving substantial cost savings and competitive advantage.

📋 Description

• Build and maintain trusted, senior-level relationships with key stakeholders across procurement, supply chain, finance, and the C-suite at strategic accounts. • Define, track, and communicate success metrics aligned to each customer's business goals; demonstrate clear ROI from Arkestro's predictive procurement platform. • Develop and execute proactive engagement plans including QBRs, executive briefings, workshops, and roadmap sessions that deepen adoption and drive long-term retention. • Engage as a trusted CO presence during the late sales cycle, partnering with Account Executives to build early relationships with prospective customers prior to close. • Lead a structured onboarding handoff and orchestrate the right internal and external resources to ensure customers achieve time-to-value quickly and confidently. • Partner with Sales to identify upsell and cross-sell opportunities; lead commercial conversations tied to demonstrated outcomes. • Proactively identify at-risk accounts, develop remediation plans, and coordinate internal stakeholders to resolve issues swiftly. • Build a pipeline of referenceable customers, case studies, and advocates to support marketing, product feedback loops, and new business efforts. • Act as the voice of the customer internally, influencing product roadmap prioritization, implementation best practices, and customer-facing resources. • Contribute to building scalable playbooks, processes, and tooling for the broader CS organization.

🎯 Requirements

• 10+ years in Customer Success, Account Management, or Strategic Consulting (preferably with experience in a B2B SaaS environment or consulting) • Demonstrated track record managing enterprise accounts ($500K+ ARR) with measurable expansion outcomes • Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level) • Ability to influence key partners and lead complex discussions throughout the customer lifecycle • Strong commercial acumen; experience owning or co-owning renewal and upsell motions • Exceptional communication, executive presence, and storytelling skills • Data-driven approach to managing a portfolio and demonstrating ROI • Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently • Collaborative mentality, especially with Sales, Solutions Consulting, Professional Services, and other key partners • Extensive experience in digital transformation, value consulting, or complex technology delivery programs • Passion for technology strategy, with the ability to articulate the path to business value through technology.

🏖️ Benefits

• Competitive salary and startup equity • Medical, Dental, Vision insurance premiums covered up to 100% (employee only) • 401K discretionary employer matching • Unlimited PTO • A remote-first team with regular opportunities to get together in person for team building, design sprints, and customer visits • Annual budget of $1,000 for learning and professional development • Diverse, inclusive, highly collaborative, and vibrant culture