Director, Customer Education – Enablement

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🏄 California, Utah, +1 more states – Remote

🏄 California – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $150k - $188k / year

⏰ Full Time

🔴 Lead

👔 Director

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CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Define a unified strategy spanning self-serve education, scaled training, and customer-facing team enablement. • Build a multi-year roadmap tied to adoption and retention outcomes. • Establish metrics that demonstrate education's impact on adoption, retention, support deflection, and Services revenue. • Represent customer education and enablement in executive and cross-functional forums. • Lead Help Center, knowledge base, onboarding, and in-app education strategy. • Define content architecture, editorial standards, and quality benchmarks. • Oversee the global strategy for live and on-demand customer training. • Manage LMS strategy, governance, and long-term evolution. • Coordinate the enablement of customer-facing teams on platform and product knowledge. • Partner with Services and CS leadership on scoping, renewals, and expansion. • Drive cross-functional launch-readiness standards so every release ships education-ready. • Guide the technology and AI roadmap for customer education and enablement.

🎯 Requirements

• 8+ years in customer education, enablement, or knowledge management within SaaS. • 3+ years leading teams; experience managing managers preferred. • A track record of driving adoption, retention, and revenue through education and enablement. • Strong cross-functional leadership and executive presence. • Hands-on experience with LMS, in-app guidance, and knowledge platforms. • A strategic, outcome-oriented thinker with strong operational discipline.

🏖️ Benefits

• People: work with talented, collaborative, and friendly people who love what they do. • Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. • Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! • Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave. • Whole Health Package: medical, dental, vision, life, disability insurance, and more. • Savings: a 401k (USA) plan to help you plan ahead. • Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).