Quality Engineer – II

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Logo of Arrow Components

Arrow Components

10,000+ employees

Arrow Components is the driving force behind arrow.com, the e-commerce portal for Fortune 120 company Arrow Electronics.

📋 Description

• Serve as the primary customer-quality interface with full ownership and accountability • Develop strategies to facilitate quality-focused collaboration between Sales, Customers, Operations, and Suppliers • Lead root cause analysis and corrective action activities (SCAR, 8D, CAPA) to address nonconformances and systemic issues • Track, trend, and analyze customer scorecards, quality KPIs, and Cost of Quality metrics • Ensure customer quality requirements are clearly understood, flowed down, implemented, and sustained • Participate in and lead customer, supplier, and internal audits; evaluate corrective actions and process improvements • Drive continuous improvement initiatives aligned with quality metrics, certifications, and business objectives • Organize and lead customer quality councils, business reviews, and related engagements • Support compliance with industry standards, customer requirements, and applicable regulatory requirements

🎯 Requirements

• Typically requires a 4-year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience. • Proven experience, building strong customer relationships and improving customer satisfaction • Aerospace and Defense industry experience preferred • Strong understanding of customer quality requirement flow-down and implementation • Experience managing corrective actions using structured methodologies (SCAR, 8D, CAPA) • Solid understanding of quality standards such as ISO 9001, AS9100, AS9120, ANSI/ESD S20.20 • Experience with AS9102 First Article Inspection processes preferred • Demonstrated auditing experience (customer, supplier, and internal audits) • Lean, Six Sigma, and CPI experience strongly preferred • Proficiency with quality tools and methodologies (FMEA, control plans, value stream mapping, Kaizen, root cause analysis) • Strong written, verbal, analytical, and interpersonal skills • Ability to operate effectively in a fast-paced, cross-functional environment • Flexibility to adjust priorities based on business needs • Willingness to travel for audits and customer engagements

🏖️ Benefits

• Medical, Dental, Vision Insurance • 401k, With Matching Contributions • Short-Term/Long-Term Disability Insurance • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options • Paid Time Off (including sick, holiday, vacation, etc.) • Tuition Reimbursement • Growth Opportunities • And more!

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