IT Technician

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ARSIEM Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Enterprise • Software

ARSIEM Corporation is a company dedicated to providing advanced IT consulting solutions with a strong emphasis on cybersecurity. The corporation aims to serve employees, clients, and the nation by enhancing cybersecurity and information technology capabilities. ARSIEM specializes in services such as Cyber Security, Enterprise Architecture & Development, Applications Development, Embedded Software Development, and Software Test & Evaluation. The company's professionalism and expertise ensure effective and efficient completion of projects, underlining their commitment to leading technology.

📋 Description

• Assist with troubleshooting M365 incident and task tickets, including Priority 1 through Priority 4 issues. • Provide technical support and troubleshooting assistance for Copilot, Power BI, Power Apps, Power Automate, SharePoint Online, OneDrive for Business, Teams, Exchange Online, and related services. • Monitor M365 services, OneDrive features, Dataverse environments, end-user data retention requirements, resource utilization, and platform performance. • Support configuration, maintenance, and troubleshooting of tenant and backup solutions for OneDrive. • Assist with developing and maintaining PowerShell scripts to support OneDrive, SharePoint, M365 administration, and operational needs. • Assist with SharePoint Online administration and support. • Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation. • Assist with Proofs of Concept, pilot testing, service validation, and technical documentation. • Support action-item tracking, risk reporting, mitigation updates, escalations, accomplishments, and closures. • Contribute to bi-weekly status updates and monthly consolidated reporting.

🎯 Requirements

• Minimum 5 years of experience supporting Microsoft 365 cloud-based services in a large corporate or government environment. • Experience providing hands-on technical support for M365 services such as SharePoint Online, OneDrive for Business, Teams, Exchange Online, Power Platform, Copilot, Azure/Azure AD, and Intune. • Experience troubleshooting user issues, service incidents, platform performance, configurations, and operational problems. • Experience with PowerShell scripting. • Working knowledge of SharePoint Online administration. • Knowledge of user permissions, data retention, compliance settings, and M365 governance concepts. • Ability to communicate clearly with technical teams, end users, and business stakeholders. • Ability to complete IRS MBI/security onboarding and required IRS security training.

🏖️ Benefits

• For an overview of ARSIEM benefits, please visit https://www.arsiem.com/careers/