Help Desk Support Specialist

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⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Nuvitek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🤖 Artificial Intelligence

🏛️ Government

🏢 Enterprise

Artificial Intelligence • Government • Enterprise

Nuvitek is an AI-driven government-focused software firm that uses low-code accelerators and custom AI models to accelerate enterprise application development and modernization for federal agencies. It designs and delivers secure, scalable mission applications, automates discovery/analysis/generation of apps, and helps agencies modernize legacy systems and workflows. Nuvitek holds multiple federal contract vehicles (GSA MAS, OASIS+, SBA 8(a), Stars III, FAA eFAST) and certifications (ISO, CMMI), and emphasizes rapid, compliant delivery for public sector customers.

📋 Description

• Will support the operation of a Help Desk (24x7 manning), providing consolidated, comprehensive technical assistance for software maintenance support for a US Government customer. • Provide technical support for COTS products and customized desktop applications, web applications, databases, user account administration issues, and technical/functional support for individual user problems. • Supports response to system user requests for assistance. • Supports on-the-spot diagnostic evaluation. The scope of this support includes resolving the problem/providing support over the phone, or escalating the issue to the appropriate tier for resolution. • Excellent written and verbal communication skills. • Isolated environment with an internet connection in which to work remotely. • Primary work shift will be weekdays Midnights EST but may include weekends periodically.

🎯 Requirements

• Must be a U.S. citizen with the ability to pass a background screening and obtain and maintain Public Trust. • Bachelor’s degree in IT and 4+ years of relevant experience preferred. • Requires strong analytical and organizational skills, including strong attention to detail. • Strong interpersonal skills and ability to work collaboratively in a dynamic team environment. • Experience supporting users of Microsoft products.

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Disability and Life Insurance • Parental Leave • 401K • Paid Time Off