Customer Success Representative I

Job not on LinkedIn

🕒 May 28

🇺🇸 United States – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 49%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Artera.net

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Artera. net is a leader in providing B2A (Business to Agency) solutions, specializing in premium hosting and cloud services tailored for agencies and their digital needs. The company offers a comprehensive array of services including hosting, cloud server, and cloud enterprise solutions. Artera. net emphasizes innovation, reliability, and security, boasting high-quality infrastructure with proprietary data centers in Switzerland, robust anti-DDoS protection, and compliance with privacy regulations including GDPR. Their offerings include pro-active 24/7 support with direct communication with system experts, ensuring high levels of customer satisfaction with a renewal rate of 93%. Artera. net also promotes environmental sustainability by powering its data centers with renewable energy. With a partnership program for web companies, software houses, and freelancers, Artera. net aims to build long-term, trust-based relationships while offering customized and flexible technology solutions that cater specifically to the needs of each project.

📋 Description

• Deliver empathetic, solution-oriented support to Artera customers, including clinicians, clinical staff, laboratory staff, and administrators • Collaborate with Sales, Product, Lab, Billing, and Operations to resolve customer issues and ensure professional, timely communication • Manage orders through review reports and/or dashboards • Provide accurate support case resolution for assigned orders • Use information from pathology reports and other relevant clinical documents to support the order process • Maintain daily documentation and follow standard operating procedures (SOPs) • Balance workload while meeting responsiveness and resolution benchmarks • Prioritize work based on urgency and customer impact • Identify and communicate workflow or customer experience improvement opportunities • Share field insights to contribute to product development and service enhancements • Communicate professionally by telephone, email, and instant message • Listen actively and tailor responses to customer profiles and needs • Proactively solve problems and follow through to resolution • Work effectively in a dynamic startup environment

🎯 Requirements

• Bachelor degree required • 2 year minimum of customer service experience within healthcare or a clinical reference laboratory • 3 years minimum experience working in a collaborative environment • Previous sales support experience preferred • Understanding of clinical data and ability to convey sales and marketing messages • Thorough knowledge of customer service practices and sales principles • Strong problem-solving, communication, and organizational skills • Experience with Salesforce, Slack and Zendesk preferred • Monday through Friday, 8:30 AM - 5:00 PM PST

🏖️ Benefits

• Equity • 401k matching • Paid time off (PTO)