Patient Access Specialist – Fixed-Term Contract

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🔥 41 minutes ago

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Artera.net

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Artera. net is a leader in providing B2A (Business to Agency) solutions, specializing in premium hosting and cloud services tailored for agencies and their digital needs. The company offers a comprehensive array of services including hosting, cloud server, and cloud enterprise solutions. Artera. net emphasizes innovation, reliability, and security, boasting high-quality infrastructure with proprietary data centers in Switzerland, robust anti-DDoS protection, and compliance with privacy regulations including GDPR. Their offerings include pro-active 24/7 support with direct communication with system experts, ensuring high levels of customer satisfaction with a renewal rate of 93%. Artera. net also promotes environmental sustainability by powering its data centers with renewable energy. With a partnership program for web companies, software houses, and freelancers, Artera. net aims to build long-term, trust-based relationships while offering customized and flexible technology solutions that cater specifically to the needs of each project.

📋 Description

• Manage a high volume of inbound and outbound patient calls with professionalism, empathy, and courtesy • Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly • Educate patients about insurance coverage, estimated out-of-pocket costs, and available financial assistance programs • Administer financial assistance programs • Submit and manage prior authorization cases, ensuring timely follow-up and resolution • Accurately document all patient interactions and follow-up activities within the billing system • Obtain and manage necessary documentation while collaborating with Revenue Cycle and Customer Success teams • Build positive relationships with patients and internal stakeholders to resolve issues efficiently • Support additional duties, special projects, or process improvement initiatives as needed

🎯 Requirements

• Associate's degree required • 1–3 years of relevant healthcare or patient access experience • Experience working in a high-volume call center or patient-facing healthcare environment strongly preferred • Strong knowledge of medical benefits, insurance policies, coordination of benefits (COB), prior authorization workflows, and payer requirements for Medicare, Medicaid, and commercial insurance plans • Customer-focused approach with the ability to remain calm and professional in high-pressure situations • Exceptional organizational, problem-solving, and communication skills • Ability to quickly learn new systems, tools, and processes • Experience in a startup environment is a plus • Fluency in Spanish is preferred • Must be authorized to work in the United States