Care Navigator – Part-Time

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Ascend Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Ascend Medical is a membership healthcare platform providing patients with 24/7 access to primary, urgent, pediatric, and mental healthcare through convenient mobile visits that come to their home, work, or anywhere they are located. Launched in Atlanta in Fall 2020, Detroit in Summer 2021, and Austin in Fall 2021, Ascend Medical aims to make healthcare more accessible and efficient through end-to-end technology. The company emphasizes its commitment to home health care services.

📋 Description

• Book telehealth appointments, triage patients virtually, and record patient interviews, histories, and chief complaints in Ascend’s EMR • Facilitate telehealth consultations through pre-visit chart review and planning, equipment checks, patient technology orientation, provider-patient communication, and technology-assisted assessments • Prepare patients for examinations and perform or set up referrals for routine screening tests • Assist physicians with examinations and explain treatment procedures and physician instructions to patients • Work with the Care Coordinator to ensure patients have provider-directed care plans and follow-up appointments • Organize and manage assigned inbound and outbound calls, chats, and emails • Advise and guide new and existing members on Ascend Medical’s benefits and services • Help patients understand and navigate health insurance to maximize available benefits • Process patient phone messages, online messages, and follow-up calls, routing them appropriately • Call or use secure messaging to obtain and relay pertinent information to physicians • Conduct business in a service-oriented, attentive, cooperative, sensitive, respectful, and kind manner

🎯 Requirements

• High school diploma or equivalent is required • Graduation from a nationally accredited Medical Assistant program or equivalent healthcare preparation is required • Certified Clinical Medical Assistant (CCMA) preferred • Minimum of 2 years of Medical Assistant experience in a healthcare setting required • Current CPR certification required • Experience using Athena (athenahealth) EMR preferred • Knowledge of clinical procedures, medical anatomy, physiology, ICD-10 and CPT codes, insurance eligibility, and copay determination • Excellent communication skills using appropriate medical terminology and following legal and ethical professional conduct • Creative-minded, high-energy, growth-minded, curious, and highly adaptable • Critical-thinking and nuanced problem-solving ability • Collaboration and teamwork skills • Ability to communicate frequently with multiple people • Self-aware problem-solving ability and passion for changing primary healthcare • Task-oriented, self-motivated, and able to work remotely without supervision • Spoken and written fluency in English; bilingual preferred • Ability to work productively, agilely, and successfully in an intense, fast-paced environment

🏖️ Benefits

• Medical • Dental • Vision • 401k w/ Match • Generous PTO • Paid parental leave • Company holidays • Free healthcare with Ascend including telemedicine options • Flexible schedule and work/life balance