Field Services Specialist – WOW Cart Services

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $79.5k - $110.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ascension

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

💰 $500M Debt on 2019-11

Healthcare • Non-profit

Ascension is a U. S. -based healthcare organization that connects patients to care across the communities it serves. The company operates hospitals and specialized care sites in multiple states (e. g. , Florida, Illinois, Indiana, Kansas), highlights location-based search for care, and promotes compassionate, community-focused services.

📋 Description

• Manage the enterprise Workstation-on-Wheels (WOW) fleet lifecycle from intake, procurement, and deployment through decommissioning • Maintain accurate hardware asset management records across multi-site markets • Coordinate OEM cart vendors and HCL Field Services to resolve complex hardware failures and technical escalations • Manage SLA performance across assigned healthcare regions • Conduct repair-versus-replacement analysis and evaluate OEM warranty claims • Authorize repair quotes and manage parts logistics to minimize mean time to repair and optimize lifecycle ROI • Track and manage high-volume hardware incident and request queues through resolution • Analyze failure trends, recurring hardware defects, vendor KPIs, and repair expenditure data • Optimize operational reporting and refine national field-service support workflows

🎯 Requirements

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required • Advanced proficiency in data-driven asset management, including tracking warranty lifecycle metrics, parts inventory forecasting, and cost-benefit analysis for enterprise hardware fleets • Proven track record of operating within strict healthcare data privacy and regulatory compliance environments • Demonstrated hands-on experience orchestrating cross-functional logistics with procurement, finance, and enterprise supply chain teams • Experience streamlining hardware acquisition and enforcing vendor SLAs

🏖️ Benefits

• Paid time off (PTO) • Various health insurance options & wellness plans • Retirement benefits including employer match plans • Long-term & short-term disability • Employee assistance programs (EAP) • Parental leave & adoption assistance • Tuition reimbursement • Ways to give back to your community