Customer Success Manager – Americas

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $117k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

📋 Description

• Create high-quality onboarding materials, documentation, and e-webinars. • Assist via email and customer calls when needed. • Take ownership of a book of customers. • Manage medium and large projects that are core to the team’s operations. • Identify issues, map multiple paths forward, and take action based on principled thinking.

🎯 Requirements

• 2+ years of customer-facing experience supporting a complex and rapidly evolving product. • Skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively. • Possess keen attention to detail. • Strong written and verbal communication skills. • Ability to work with diverse user groups and be curious in creating solutions.

🏖️ Benefits

• 10-year exercise window for stock options. • Unlimited PTO with four weeks recommended per year. • Twelve weeks of fully paid family leave in the US. • Generous equipment, software, and office furniture budget. • $100/month education budget with more expensive items covered with manager approval. • Top-notch health insurance for you and your dependents, with all premiums covered by us.