Partner Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $57.5k - $76.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Tivity Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1981

⚕️ Healthcare Insurance

🧘 Wellness

💰 Post-IPO Equity on 2013-10

Healthcare Insurance • Wellness • Fitness

Tivity Health is a company dedicated to improving health outcomes and reducing healthcare costs through innovative fitness and wellness programs. They empower individuals, particularly the senior population, to engage in physical activity and improve their overall health through brands like SilverSneakers, which promotes active living for seniors, and Prime Fitness, providing access to fitness facilities nationwide. Tivity Health emphasizes a member-centric, data-driven approach to facilitate healthy behaviors across various stages of life, making health and wellness accessible to all.

📋 Description

• Drive day-to-day success of partner locations by ensuring strong onboarding, training, and ongoing operational performance • Act as the primary operational counterpart to partner teams • Proactively identify issues, improve execution, and elevate the partner experience at the location level • Work closely with Partner Managers to support retention and growth • Lead the onboarding and implementation of new partner locations • Deliver training on systems, processes, and program guidelines • Provide ongoing education and best practices to ensure partner success • Monitor partner operational performance and proactively address issues • Partner with internal teams to improve operational processes and partner experience • Conduct periodic check-ins and operational reviews with partner staff • Develop training materials, guides, and resources to support partner operations • Identify common operational challenges and recommend solutions

🎯 Requirements

• 3-5 years of experience in customer success, partner enablement or operations • Experience supporting network partners, franchise operators, or healthcare networks preferred • Strong training, presentation, and communication skills • Ability to manage multiple partner implementations simultaneously • Experience with partner platforms, CRM, or operational software tools • Bachelor’s degree (Business, Marketing, Health or related field) or equivalent experience

🏖️ Benefits

• competitive salary • company bonus potential • medical, dental, vision • 401k with match • generous paid time off • free gym membership to over 13,000 fitness locations in the US • other great benefits