Customer Success Manager – Americas

🕒 3 days ago

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

📋 Description

• Create high-quality onboarding materials, documentation, and e-webinars for customers. • Assist customers via email and calls as needed. • Take ownership of a book of customers as the main point of contact. • Manage medium and large projects core to team operations.

🎯 Requirements

• 2+ years of customer-facing experience supporting a complex and rapidly evolving product. • Enjoy becoming a subject matter and product expert to deliver excellent customer experiences. • Skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively. • Keen attention to detail in email and live responses. • Strong written and verbal communication skills.

🏖️ Benefits

• 10-year exercise window for stock options. • Unlimited PTO with four weeks recommended per year. • Twelve weeks of fully paid family leave in the US. • Generous equipment, software, and office furniture budget. • $100/month education budget with more expensive items covered with manager approval. • Top-notch health insurance for you and your dependents, with all premiums covered by us.