Customer Success Manager - Americas

🔥 0 minutes ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $80k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

📋 Description

• Create high-quality onboarding materials, documentation, and e-webinars. • Assist customers via email and customer calls as needed. • Take ownership of a book of customers as the main point of contact. • Manage medium and large projects core to the team’s operations. • Explore key areas of ownership within the first 90 days.

🎯 Requirements

• 2+ years of customer-facing experience supporting a complex and rapidly evolving product. • Skilled at defining the scope of problems and creating comprehensive solutions. • Strong written and verbal communication skills. • Keen attention to detail in customer interactions. • Curious in addressing customers and creating solutions that improve workflows.

🏖️ Benefits

• 10-year exercise window for stock options. • Unlimited PTO with four weeks recommended per year. • Twelve weeks of fully paid family leave in the US. • Generous equipment, software, and office furniture budget. • $100/month education budget with manager approval for conferences. • Top-notch health insurance for you and your dependents, with all premiums covered.