Head of Customer Education

🕒 July 31

🇺🇸 United States – Remote

💵 $170k - $276k / year

⏰ Full Time

🔴 Lead

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Lead Ashby's Customer Education organization across Recruiting Operations Consulting, Academy, and Product Enablement • Own the operating model connecting all three functions • Oversee 1:1 RecOps Consulting engagements and ensure they deliver customer value • Partner with Professional Services on paid RecOps engagement scoping, packaging, and delivery • Partner with the Manager of Academy on content strategy and library evolution • Build Academy programs, including product certification, webinar centralization, and Digital Programs through in-app and email experiences • Establish Product Enablement to translate product context for CSMs and AEs, address continuous shipping, and improve new-hire onboarding • Build intake processes, engagement frameworks, capacity planning, and cross-functional infrastructure • Manage Managers and ICs initially and develop or hire additional leadership layers • Represent Customer Education through webinars, industry events, and customer sessions • Synthesize customer and industry feedback into specific product feedback • Participate in the interview process, including a presentation and final panel

🎯 Requirements

• Experience building and scaling Recruiting Operations, Customer Success, or Customer Education functions • Experience leading teams and managing managers • Ability to build and scale operating models across RecOps Consulting, Academy, and Product Enablement • Strong leadership of leaders and people development skills • Ability to build systems and infrastructure while staying close to the work • Strong cross-functional partnership with CS, Sales, Product, and Marketing • Comfort with ambiguity and evolving scope • Clear communication and strong writing/documentation skills • Ability to design programs serving customers from small teams to enterprise organizations • Comfort learning and evaluating new tools, including LMS and in-product journey configuration • Perspective on integrating consulting into an education strategy • Comfort presenting to customers, at webinars, and industry events

🏖️ Benefits

• 10-year exercise window for stock options • Unlimited PTO with four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget • Conferences covered with manager approval • US health insurance for employees and dependents with all premiums covered • Automatic 401(k) match • Opportunity to work with a talented and passionate team