Scheduling Center Agent

Job not on LinkedIn

🕒 May 26

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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ASPEN DENTAL GROUP, PC

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1998

⚕️ Healthcare Insurance

Healthcare Insurance

Aspen Dental Group, PC is a dental care organization dedicated to providing comprehensive dental services to patients while supporting dental professionals in their careers. The company emphasizes the importance of bringing better care to more people by investing in employee success through training, support, and a proven practice model. Aspen Dental's approach includes offering industry-leading pay, tuition reimbursement, and opportunities for career advancement, with a commitment to diversity and community impact. With over 25 years of experience, Aspen Dental also contributes to charitable efforts by donating free dental care and focuses on providing a collaborative and inclusive workplace.

📋 Description

• Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services • Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns • Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments • Focus on appointment acceptance and customer care to reach individual and call center goals • Additional duties as assigned by the Call Center Leadership team

🎯 Requirements

• High School Diploma or equivalent required • 1+ years of customer service experience required (retail, call center, or hospitality preferred) • Ability to answer calls in a high-volume call center environment strongly preferred • Desire to succeed in a fast-paced, goal and consumer driven environment • Communication skills, with the ability to speak clearly and professionally • Tech-savvy - Ability to navigate provided technology efficiently • Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload • Must have a quiet, HIPPA compliant, private workspace • Some evening and weekend scheduling availability required • Spanish-English bilingual candidates are encouraged to apply.

🏖️ Benefits

• Comprehensive Health, Dental and Vision insurance offerings • Paid time off • 401K – with generous company match • Eligibility for performance-based bonuses paid monthly