Customer Success Specialist – Spravato

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assembly Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Assembly Health is dedicated to elevating financial performance for healthcare providers through innovative revenue cycle management and back-office solutions. Their expert team and technology optimize processes, allowing healthcare organizations to focus on delivering quality patient care. With a comprehensive approach that includes analytics, compliance consulting, and staffing services, Assembly Health serves a wide array of physician specialties and long-term care communities across the United States.

📋 Description

• Assist with onboarding new clients by coordinating meetings, gathering and tracking documentation, and aligning internal teams on next steps • Maintain and update onboarding checklists, client trackers, and project timelines • Participate in client calls, document action items, track follow-ups, and keep stakeholders informed • Manage a caseload of 25 or more accounts while maintaining accuracy, efficiency, and deadlines • Participate in recurring A/R meetings with the Customer Success Manager and Account Managers • Assist with system setup, including clearinghouse enrollment, payer mapping, and connectivity validation • Maintain secure records of system logins, access credentials, and platform-specific details • Monitor client account health and escalate concerns to internal teams and management • Compile and organize data for client meetings • Communicate professionally with clients via email, phone, and video calls • Collaborate with billing, utilization review, and verification of benefits teams to resolve client questions and concerns • Contribute to special projects and continuous process improvement initiatives • Take on additional projects and tasks as assigned

🎯 Requirements

• At least 3 years of experience in medical billing, A/R management, or client onboarding, preferably within behavioral health or multi-specialty practices • Previous experience in a client-facing role supporting Spravato® and/or ketamine treatment programs is required • Solid knowledge of professional medical billing workflows • Familiarity with CollaborateMD and Kipu EMR is a strong plus • Understanding of ASAM and LOCUS billing criteria is highly desirable • Exceptional attention to detail and ability to follow structured processes while adapting to evolving client needs • Strong communication skills and ability to work in a team-oriented, cross-functional environment • Proficiency with Microsoft Office, especially Outlook, Word, and Excel • Professional working environment at home, including phone and internet access • Ability to work in a fast-paced, dynamic, and sometimes high-pressure environment • Ability to sit for prolonged periods and work at a computer • Ability to lift and carry items weighing up to 10 pounds at times

🏖️ Benefits

• Career growth opportunities • Ongoing training and development programs • Transparent work environment • Virtual and in-person team events • Competitive benefit packages • Paid holidays • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) • Eligible employees may participate in company bonus programs