Director of RCM Account Management

🕒 June 23

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Assembly Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

💸 Finance

☁️ SaaS

Healthcare Insurance • Finance • SaaS

Assembly Health is dedicated to elevating financial performance for healthcare providers through innovative revenue cycle management and back-office solutions. Their expert team and technology optimize processes, allowing healthcare organizations to focus on delivering quality patient care. With a comprehensive approach that includes analytics, compliance consulting, and staffing services, Assembly Health serves a wide array of physician specialties and long-term care communities across the United States.

📋 Description

• Lead, mentor, and develop a high-performing team of RCM Account Managers • Supervise cross-functional onshore and offshore teams • Serve as the executive liaison for C-suite and board-level stakeholders • Lead strategic business review meetings and planning sessions for high-value clients • Develop and maintain KPIs, performance metrics, and reporting structures • Analyze performance trends, financial data, and client feedback • Monitor staff performance trends, provide coaching, and implement quality assurance initiatives • Drive account growth and retention by identifying opportunities for new services or expanded partnerships • Support contract renewals, pricing discussions, and proposal development for strategic accounts • Collaborate with Nextech leadership to report on KPIs and address challenges

🎯 Requirements

• Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience • 8+ years of progressive experience in revenue cycle management or healthcare operations • 5+ years in a leadership role, managing client-facing account management teams • Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives • Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight • Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.) • Experience with RCM platforms (NextGen preferred), automation tools, and a strong technical aptitude. Specialty RCM knowledge in podiatry a plus. • Strategic thinker with strong analytical and problem-solving capabilities • Exceptional communication, relationship management, and organizational skills with a client first mindset • Adaptable to change and willingness to learn different processes • Ability to perform effectively in a fast-paced and dynamic environment

🏖️ Benefits

• Comprehensive benefits package including medical, dental, vision • 401(k) • Paid time off • Opportunity to participate in company bonus programs