Director of RCM Account Management

🕒 July 28

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 16%

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Assembly Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Assembly Health is dedicated to elevating financial performance for healthcare providers through innovative revenue cycle management and back-office solutions. Their expert team and technology optimize processes, allowing healthcare organizations to focus on delivering quality patient care. With a comprehensive approach that includes analytics, compliance consulting, and staffing services, Assembly Health serves a wide array of physician specialties and long-term care communities across the United States.

📋 Description

• Lead, mentor, and develop a high-performing team of RCM Account Managers • Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning • Supervise onshore and offshore revenue cycle teams across operations, analytics, billing, coding, and compliance • Serve as executive liaison for C-suite and board-level stakeholders across top-tier accounts • Lead strategic business reviews and planning sessions for high-value clients • Optimize client workflows and ensure seamless delivery of RCM services • Develop KPIs, performance metrics, and reporting structures • Analyze performance trends, financial data, and client feedback to drive strategic decisions and continuous improvement • Monitor staff performance, provide coaching, and implement quality assurance initiatives • Drive account growth and retention through new services and expanded partnerships • Support contract renewals, pricing discussions, and proposal development • Address client risk areas and implement retention strategies • Maintain cross-department communication and knowledge sharing • Collaborate with Nextech leadership on KPIs, system enhancements, and program challenges or successes • Ensure compliance with applicable government regulations and industry standards • Lead or participate in special projects and perform additional duties as needed

🎯 Requirements

• Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience • 8+ years of progressive experience in revenue cycle management or healthcare operations • 5+ years in a leadership role managing client-facing account management teams • Proven experience managing enterprise-level clients with direct C-suite and board executive engagement • Demonstrated success driving client satisfaction, retention, and growth through strategic account oversight • Deep knowledge of end-to-end RCM processes, including coding, billing, accounts receivable, collections, and denials • Experience with RCM platforms; NextGen preferred • Experience with automation tools and strong technical aptitude • Strong analytical and problem-solving capabilities • Exceptional communication, relationship management, and organizational skills • Client-first mindset • Adaptability and willingness to learn different processes • Ability to perform effectively in a fast-paced, dynamic environment • Ability to sit for prolonged periods and work on a computer • Ability to occasionally lift or carry up to 10 pounds

🏖️ Benefits

• Eligible employees may participate in company bonus programs • Medical insurance • Dental insurance • Vision insurance • 401(k) • Paid time off • Comprehensive benefits package