Service Technician

🕒 March 2

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Associated Packaging, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

🏭 Manufacturing

Manufacturing • Automation • Packaging

Associated Packaging, Inc. is a full-service packaging company specializing in end-of-line packaging solutions. With over 40 years of expertise, they provide a wide array of packaging materials and equipment, technical services, and automation solutions. Their team of Packaging Specialists focuses on understanding customer needs to create tailored solutions that enhance production efficiency. Associated Packaging is committed to continuous improvement, leveraging their knowledge in materials, machinery, and integrated systems to support their clients' success.

📋 Description

• Perform all on-site installation, repair, maintenance, and troubleshooting tasks on packaging machinery • Provide instructional training to customers • Attend Branch and Technical Service meetings scheduled by the Service Manager or Branch Manager • Deliver excellent customer service by offering knowledge, advice, and answering questions and concerns • Manage vendor relationships through timely communications, problem-solving, and supplier site visits when necessary • Coordinate with the VP of Sales and Sales Representatives to provide customer support • Diagnose errors or technical problems through visual and auditable inspection of machines and determine proper solutions • Dismantle machines and equipment to access and resolve issues • Diagnose, install, and repair electrical apparatus, transformers, wiring, and electrical/electronic machinery components • Produce timely and detailed service reports • Monitor work procedures and schedules and expedite workflow • Create and submit a completed monthly expense report • Assist with office and warehouse needs as time permits

🎯 Requirements

• A minimum 3-5 years of experience in machinery and conveyor equipment experience is required. • High school diploma or its equivalent is required. • Exceptional customer service and must be people-oriented with the ability to build business relationships • Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets • Local travel and overtime required • Minimal overnight travel required • Dependable transportation required • Valid driver's license and proof of insurance • Familiarity with scheduling and expediting the turnaround time on service calls • Analytical, problem solving, business analysis, and project management skills

🏖️ Benefits

• PTO • Employee Assistance Programs • 401k matching • Health Insurance • Medical Insurance • Dental Insurance • Vision Insurance • Energetic and people-first company culture • Continual training of equipment and resources • Remote work from home office • 50-75% travel